Online purchase: Smashbox steals your money!!!!!

I purchased a product online and my cash got deducted. 2 weeks later I received the free sample product but not my item purchased. I have sent smashbox countless emails and fb messages and called but they don’t answer or respond. They keep asking for order number which I sent thrice but don’t respond to assist or refund. Smashbox steals your cash!! Don’t buy online!! For a huge makeup company, I think people aren’t purchasing as much and therefore they are stealing money from clients in covid period. I’m disgusted and appalled by their behavior!! I will no longer support them and I purchase monthly!