Smashbox quality of goods and customer service

I purchased a lipstick a month ago from Edgars, Mall of Africa. The lipstick was on sale from R300 to R150. I have never purchased Smashbox but I have heard great reviews of it. I tried on the tester and there was no issue. The one I purchased however was extremely sticky on my lips and could have been expired. I purchase a lot of makeup and have never experienced a product as such. I emailed edgars and asked the Smashbox consultant to return my call or respond in any way but I have not received a response since. I am greatly disappointed in the product and customer service that I have received and the product after 2 uses has now been thrown away. This purchase might be small but as a high end brand the brand should certainly not create doubt.