BMW major service turns out its not so major after all but the price is MAJOR

Are these guys look for rent from us now that the masses are buying the **** cars. My aunt took her car for a major service at BMW Cape Town City(AtlanticAuto) on the 4th March 2025 today the 12th March 2025 car is giving a message that the car needs a Starter Service. What were we paying for on the 4th..? BMW we love your cars and we pay exorbitant prices for everything and broad day light ******* must not be one of those we paying for. In Ramaphosa's economy we also looking for the money U also looking for. We also struggling to survive just like U. Bringing the car for a days service is a major inconvenience and heavy on the pocket already. Can someone kindly explain this.