NO REPEAT WORKDAY R10K CHALLENGE ANOTHER HOAX??? OR WHAT???

One would think after all the recent BAD PRESS this radio station got, regarding their play on words advertising, regarding the 2 Million competition, that they would be a little bit more responsive to their listeners. They have put it out there, a kind of NO REPEAT WORKDAY challenge, whereby should any of US (their should-be-valued listeners) hear a song on a Workday be played more than once, we may bring it to their attention, and even earn ourselves a little money to the tune of R10 000.00 - quite a novel and clever way of showing they have SUCH confidence in their programming department, to NOT allow songs to repeat (which lets face it, is the gripe of most of us when it comes to Radio stations) - HOWEVER, i DID spot a repeat, and although i made it quite clear that i did not MIND the fact it repeated (since i happen to love the song), i was hoping to earn myself that R10k (being Januworry and a single mom). So, i sent the info through their app on my cellphone, once....got no reply or response. So the FOLLOWING day, i sent a SECOND message via the app.... STILL no reply........ so a few days later, i sent them an EMAIL - on the 23rd of January to be precise. Until now - its been FIVE days on, and i have STILL heard not a single solitary WORD from anyone at the station. Are these folk so FULL OF THEMSELVES, they've become totally COMPLACENT??? Or are they just plain ARROGANT , rude and lacking in the common courtesies of GOOD MANNERS...which includes ANSWERING WHEN SOMEONE SPEAKS TO YOU...be it via YOUR APP.... or an email...!! VERY VERY DISAPPOINTING....