AS
Anne S
Active since Dec 2018
19
Reviews
0
Industries
Reviews
19 reviews5 months ago
Truworths’ Account System Makes Zero Sense!!!
Truworths’ accounting setup is absolutely illogical. I get that the monthly amount due is based on your highest previous spend — but surely, when your balance drops, that figure should adjust accordingly? Even with both 6-month and 12-month payment plans, my current balance is relatively low, yet the “minimum due” is so high that my account will be fully paid off in just three months! So tell me — what’s the point of having payment plans at all if the system ignores them? They’re quick to threaten interest charges if you don’t pay in full, but where’s the reward or discount for settling early? Makes absolutely no sense. Frustrating beyond words.
0 replies
44 months ago
WORST CUSTOMER SERVICE EVER! ITEMS CHARGED FOR & NOT RECEIVED. USELESS AGENTS WHO CANNOT COMMUNICATE EFFECTIVELY TO RESOLVE ISSUES. SCAMMERS !
FOR HEAVENS SAKE!!!! WHAT AN ABSOLUTE DISGUSTINGLY POOR SERVICE YOU GUYS OFFER!!! In addition to the attached – which clearly explains what a stuff up there has been…. The following happened (after my complaint was ‘’escalated’’ to goodness knows who) ; 1. I received a call from an Everyshop agent – whose communication skills were PUTRID – her English was NOT GOOD, and her Client Care Skills were ZERO (how this person got employed as a FRONT LINE person in a call centre, I will never know) anyhow, it is what it is – she proceeds to eventually say the following, and I quote ‘’so do you want a refund?’’ – I asked her WHAT she was referring to? She then explains as follows; 2. My 6 other items (not yet received by me), were ‘’returned to the warehouse’’ – but she claimed she ‘’doesn’t know why…’’ (seriously???? 😂 ) – I then get posed the following questions 3. ‘’Do you still want your stuff?’’ direct quote of what she said, or, ‘’must we refund?’’ – (she DID however do ONE little pro active thing and that was she checked to see if the items were available and not possibly out of stock – they were all IN STOCK) – which is obvious, since they were packed and supposedly handed to your courier. 4. I opted for ‘’I WANT MY STUFF’’ – to which she responded with a ‘’ I’ll find out and let you know…’’….. I mean, WHAT???? 😂 Needless to say, since then I have heard NOTHING BACK FROM THIS LESS THAN WONDERFUL AGENT, and I am still as much IN THE DARK regarding my 6 items which remain UNRECEIVED. HOW PATHETIC!!!!! If this is how I were to handle our clients, my boss would fire me! GET SOMEONE IN A SENIOR POSITION, THAT CAN COMMUNICATE EFFECTIVELY, & ACTUALLY HAS A PASSION FOR CLIENT CARE MAKE CONTACT WITH ME, PLEASE??? I WOULD LIKE SOME RESOLVE BY THE END OF THE DAY! & WOULD LIKE CONFIRMATION THAT THE STUFF I HAVE ALREADY BEEN BILLED FOR, WILL EVENTUALLY REACH ME. IF I HAD ORDERED SOMETHING FROM AMERICA, IT WOULD HAVE ARRIVED QUICKER AND MORE EFFECIENTLY THAN THIS…HOW EMBARRASING!
0 replies
58 months ago
COMPLETE LACK OF COMMUNICATION SKILLS !!!!!!!!!!!!!!!
PATHETIC SERVICE. I AM ASSISTING A COLLEAGUE - WHO IN TURN WAS ASSISTING HIS FATHER - IN SUBMITTING A CLAIM FORM TO NBC, WHICH WAS DONE IN NOVEMBER 2020. HE WAS TOLD THE AMOUNT WOULD BE PAID TO HIS FATHER WITHIN 6 TO 12 WEEKS. IT IS NOW JULY 2021 AND STILL NOTHING PAID TO HIS FATHER. WE MAILED NBC 2 DAYS AGO, REGARDING THIS ISSUE, AND TO DATE HAVE STILL NOT EVEN RECEIVED A REPLY BACK. LETS SEE IF THEY WILL HAVE THE COMMON COURTESY TO EVEN RESPOND TO THIS REVIEW.
53 replies
64 months ago
TERRIBLE ONLINE SHOPPING SERVICE....AGAIN
I don't learn!! I YET AGAIN ordered something online from Truworths. It's really a stupid way to shop with them, and this just reminded me why. Firstly it takes FOREVER to reach you, i placed order on the 14th Of January, and today, 21 Jan order still not completely received. Secondly, they ship their products from JOHANNESBURG (even though there are a VAST number of Truworths outlets in CAPE TOWN they could shop and ship from), but they always send ex JOHANNESBURG for some odd reason. Their preferred courier RTT - is JUST AS BAD - their tracking info on their website is severely lacking & they don't even BOTHER replying to emails (sent using their 'Contact Us' details). In addition to the aforementioned, my very small order consisting of 4 small items (Boxers x 2 packs, 1x mens vest & 1 x Ladies top), is arriving in Part1, Part2 and Part3 deliveries. These different deliveries (in 3 parts) are NOT BEING indicated on the RTT Tracking function in any shape or form, so once again, the paying customer being left in the dark & RTT not bothering to respond to tracking queries (sent TWICE). Yet owe them a measly R100 per month installment, and pay a minute later than you should, and they will set those unethical agents MBD (collectors) on you to speak to you in a disgusting manner, treat you like trash, for a collection of a mere R100 (during COvid lockdown nogal). I don't know hey.... it's really disappointing when supposed blue chip companies make their names sad and bad, and further add fuel to the fire by partnering with useless service providers like RTT (for couriering of online purchases), and those dodgy, unethical, dishonest and rude MBD (for collections - financial) I successfully left my account untouched with a zero balance, and zero purchases for several months.... then my son needed boxers, and i thought....."why not...." LOL!!! I never learn..... hey TRUWORTHS...!! Shape up.....
61 replies
65 months ago
TERRIBLE SERVICE AND REGULAR MAJOR OUT OF STOCK ISSUES
Terrible service. OUT OF STOCKS appear more and more frequently (regardless of time of day you place order) Today's order was due to arrive at 14h00 and eventually after numerous calls to the help line I was told 15h28 would be new delivery time. Its now 16h25 and nothing yet. They DO NOT use the alternatives one selects, and the most BASIC products are continuously out of stock. I think this reflects on laziness on the part of the people putting together the shopping orders. At least at Woollies they ALWAYS replace with SOMETHING similar just a different brand possibly. I cannot WAIT for Woollies Dash to give this Checkers set up a serious run for their money. Totally disappointed in the ongoing lack of stock, the ongoing lack of using Alternatives chosen, and now late delivery thrown into the mix of dissappointments.
0 replies
69 months ago
MBD DISGUSTING ATTITUDES OF COLLECTION AGENTS. VERBALLY DEFUNCT & PERSONALITY DEFICIENT! SKILLS NOT THOSE BECOMING THEIR PROFESSION!
Horrible organization this! Their agents have NO DECORUM or decency ! This crowd of people at MBD are WELL KNOWN for buying old debts and trying to bully people with scare tactics, into settling ANCIENT OLD PRESCRIBED DEBTS!! PLEASE DONT EVEN GIVE THEM THE TIME OF DAY. they sadly are now also, commissioned by my beloved TRUWORTHS too (I have discovered since falling behind with my Truworths account over the COVID period). Mind you, their ferocious , aggressive and rude collection tactics on my current somewhat behind Truworths account, is for the HUGE SUM OF R360.00!!!! my ENTIRE Truworths account balance is R413.00!!!! hahahaa! OMG!!! Truworths were very nasty in allowing this account to be kicked over to the MBD database for collection (but that is a separate complaint I have with TRUWORTHS and have already logged it on Hello Peter also) . I simply wanted to make mention of the fact that I DO NOT GET SCARED BY THESE MBD BULLIES AND RUDE ABRUPT AGGRESSIVE COLLECTION AGENTS!! You are badly trained, ill spoken, and lacking in skills required to do telephonic communications. Companies like this should somehow be boycotted, and certainly NOT SUPPORTED. I am very sad that Truworths use them, and that my poor little account has landed up in their filthy paws (or should I rather say CLAWS).
53 replies
69 months ago
TRUWORTHS USING VULTURES LIKE MBD TO (RUDELY & AGRESSIVELY) COLLECT ON SMALL DEBTS DURING COVID LOSS OF INCOME. SHAMEFUL!!
I AM DISGUSTED in Truworths! DEBT COLLECTING - using those HORRIBLE RUDE SHADY DODGY MDB people to do so. My account with Truworths is VERY SMALL. & when all was normal PRE-Covid, I always paid a couple of hundred rand MORE that what my installment was. Then Covid happened, and for the last 3 months, I've not made paying Truworths a priority - but I did NOT ignore them either - firstly, when one pays MORE than due, and DOES not continue to buy on that account, one would THINK you'd build up a decent enough profile with Truworths, that would AVOID your account being kicked over to the MBD Database for 'debt collection' (which under the current lengthened State of Emergency - which expires 15 Sept - is already suspiciously against regulations). SADLY my good track record and brilliant OVER PAYING INSTALLMENTS stood me in no good stead - and even though I spoke with Truworths DIRECTLY (of my OWN ACCORD) & advised them my current financial status, due to earning zero Salary April, and halved salary in the months thereafter, & even though the agent/s agreed my track record and profile indicated how well I pay ( I should have been able to have bought myself a few months time, as I was paying R200-odd more every month) - but NOOOOO not the case...! I HAVE BEEN HARRASSED BY THOSE AWFUL MBD AGENTS FOR WEEKS NOW...FOR A MERE R420 (which is the grand total of my ACCUMULATED debt - in unpaid installments). Shame on you Truworths! There really could have been a MUCH BETTER way to handle this. I am a SMALL ACCOUNT holder, with an EXCELLENT PAYMENT track record, and I am saddened and HORRIFIED, that firstly, as a company you even allow yourself to be ASSOCIATED WITH MBD & secondly, that you deemed it necessary to have my account be handled as part of the 'system' when I had of my own accord made CONTACT WITH TRUWORTHS, thinking I was by doing so, explaining my situation and obtaining their support to pay the outstanding with my following UIF payout. (which I explained I had not yet received and to date have STILL not). The last agent I spoke to at Truworths assured me all would be fine, she sees I have an excellent payment profile, and she flagged a message into the system, saying I would be paying the R420 end August. SO BACK OFF MBD!! & shame on you for this treatment Truworths!!! I dont care HOW DIGITAL your 'automated' accounts system is...SOMEONE IN YOUR CLIENT CARE DEPT, could have used initiative and FUNNELED this through YOUR OWN channels as opposed to allowing the vultures known as MBD handle such a SMALL DEBT in such a rude, aggressive, arrogant and nasty manner. I have NO INCLINATION at all to even KEEP my silly little Truworths account open. If this is how they treat their small clients, with good track records, DURING THIS GLOBAL DISASTER, I dont want to be their client
53 replies
71 months ago
LOOT.CO.ZA THIEVING & UNCARING - WORST SERVICE EVER AMONGST E-COMMERCE SERVICE PROVIDERS
I see the company does not even BOTHER logging into Hello Peter to respond to Customer complaints, & I ALSO see my complaint is IDENTICAL to several already here. I ordered 19th of May (almost an entire month ago) & although I was told delivery should be around 8th of June - I am STILL WAITING. I have mailed twice, got some fancy 'support ticket number' as a reply, but NO RESPONSE...NO CONTACT...Nothing!! PATHETIC! One would think with the economy completely on its KNEES currently, that people would take PRIDE IN THEIR company, and try and STRIVE TO deliver the highest degree of Customer Service. THEY TOOK MY MONEY IN A HEARTBEAT... after a SECOND MAIL, to which I still received NO RESPONSE, I noticed my order had to moved to "SHIPPED" on 12 June (Friday) WITH A FEDEX tracking number. The email indicated that Fedex deliver within ONE working day. WELL, THAT TRACKING NUMBER DOES NOT EXIST! I was sure at the time that I received the "SHIPPED" status mail, that it was BOGUS, & purely just to shut me up... well it worked ....for now. But I INTEND MAKING A LOT MORE NOISE UNTIL I GET MY STUFF, OR A REFUND! WHAT A BUNCH OF UNCARING DISHONEST PEOPLE THAT WORK (OR CLEARLY DONT WORK) AT THIS LOOT PLACE!! I WILL NEVER BUY FROM THEM AGAIN!
0 replies
72 months ago
DISGUSTING ONLINE SHOPPING SERVICE / ALEX (Customer Care Agent who sounded very bored and dis-interested) DID ZERO! BUT I ALREADY PAID!!!
I am highly disgusted in Game's ONLINE shopping service, and I will most certainly NEVER use them again. Not online, NOR will I ever bother to support them in any shape or form. I ORDERED AND PAID FOR (inclusive of delivery) a mini- VACUUM CLEANER / Dustbuster. My regular sized vacuum cleaner broke, and since i was on UNPAID LOCKDOWN, i could only afford a small Dustbuster. I decided to go the ONLINE SHOPPING route, since during this Covid Pandemic I know its the SAFER WAY to shop (since couriers do CONTACTLESS deliveries also). The order on the website remained as "Being processed" but never seemed to move on from there. I therefore phoned their Customer Care number - after holding on for 20 minutes, I was assisted by Alex, who said that the product I had purchased is on the NON-ESSENTIALS list for online shopping. I explained to him that when purchasing this item, NOWHERE on the website did I even notice (nor was I prompted with a question making sure I was aware, before paying that this item is classified as a NON-ESSENTIAL item). .& this I found just UNACCEPTABLE. He asked me to hold on - whilst he checked something. He then came back to me and said he is confused since the item is being sold IN STORE, so he is not sure why it is not being allowed on the ONLINE shopping Essentials list. I AGREED WITH HIM - since dust can cause aggravated medical conditions directly linked to one's LUNGS (Amongst other things) so I would regard THE VACUUMING OF ONE'S ABODE AS ESSENTIAL!! & when I asked him why Game are then directly FORCING PEOPLE TO BUY IN STORE, (not good for Covid and social distancing / staying home etc) he could not answer. He agreed online is the safe shopping option at this time. He promised to phone the store concerned with my purchase and would mail me back. THAT WAS LAST WEEK ON THE 4th of MAY. (between the 1st of May and the 8th of May I also sent TWO EMAILS to their Customer Care email address - thus-far NO RESPONSE). Alex of Customer Care also did not LIVE UP TO HIS PROMISE of contacting me back via email. NOTHING. Amazing how ESSENTIAL IT WAS to take my money for the item...but how NON-ESSENTIAL it was to LOOK AFTER ONE OF THEIR CLIENTS desperately NEEDING TO CLEAN HER HOME, WITH AN ITEM ALREADY PAID FOR!! IN KEEPING WITH GAME'S DISGUSTING LEVEL OF SERVICE I AM SURE I WON'T EVEN GET A RESPONSE TO THIS REVIEW. We need to boycott such companies. At a time when people are living so difficultly as it is....companies that we purchase IMPORTANT ESSENTIAL GOODS FROM, should be intent on assisting a client to receive such goods. P-A-T-H-E-T-I-C!!!!!!!
105 replies
73 months ago
APPALLING CUSTOMER CARE : CLEMENTINE WENCE
I'd been dealing telephonically and via email with a staff member of Capitec Bank (Clementine Wence) who after initially starting off as relatively efficient, but as we progressed with my request (or in this case DID'NT PROGRESS due to her inefficiency) it became evident that working remotely from home to her, meant her personal matters, like Facebooking ad nauseum etc, was more important than dealing with me and my matters. To TRY and cut a long story short, something that should have taken 2 days max, to attend to - STILL remains up in the air, and unfinalised. I decided to phone and try and obtain some clarity. Just for background, this has been dragging on since Weds. 15th April. This morning Saturday 18th April, when contacting the call centre to enquire if I could be transferred to Ms Clementine Wence, I was told she is off today. (Seems she was more off than on for the past THREE days I'd been dealing with her). Anyhow, the very kind gent who answered my call, after hearing my story and reason for being unhappy, immediately jumped at the chance to sort my situation out for me. I was so relieved, Capitec redeemed itself, since MBulelo Tongo (the gent now helping me) proved he had CUSTOMER CARE at heart - & I could hear I was now in good hands. Sadly this efficient service came to an abrupt end - since Mbulelo had been instructed, that he could no longer assist me, only a person from Clementine's team could take over my request for a loan. I was now AGAIN UNHAPPY, and requested Mbulelo convey a message to his manager, that if I am being forced to return to a slow uncaring team, I would be VERY ANNOYED. This has proved to be the case, once again. It is now over 2 hours ago that I was informed that due to INTERNAL CAPITEC staff policies, I would be contacted by someone from Clementine's team, and no surprise, NO-ONE has yet contacted me.! CUSTOMER CARE SHOULD NOT TAKE A BACK SEAT TO INTERNAL POLICIES. SORT THE UNHAPPY CUSTOMER OUT....TAKE CARE OF YOUR CLIENTELLE, AND WORRY ABOUT THE INTERNAL SEMANTICS OF TEAMS & COMMISSION STRUCTURES LATER!!! Crying shame this is. Very disappointing. Since I usually LOVE MY CAPITEC BANKING EXPERIENCES and often brag about them. But this was appalling. Very sad! My entire Loan Request had been approved and needed only ONE document, which I had ALREADY sent early enough on Friday 17th April, to have uploaded it and wrapped it up! & NOW THAT THIS EFFICIENT GENT HAS BEEN INSTRUCTED HE CANNOT ASSIST ME BECAUSE OF SEMANTICS WITHIN CAPITEC BANK PERTAINING TO STAFF, I, THE CUSTOMER SIT WITH MY UNRESOLVED ISSUE, AND ONCE AGAIN BITTERLY DISGRUNTLED!!!
0 replies
Review Distribution
5 Star
2 (10.526315789473685%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
17 (89.47368421052632%)