Smiley Kids Klerksdorp, North West.Monica Street

I regret ever taking my child to Smiley Kid's in Klerksdorp, specifically the one on Monica Street. It has been the worst experience ever.

In May 2024, I faced some financial difficulties and informed the principal that I needed to withdraw my child from the school for a while until we were in a better financial position. She refused, stating, "No, it's okay; we will just freeze your account." I then asked her to change my child's enrollment to half day not full day, and she eventually agreed.

However, when the billing statement arrived months later, it showed a significantly high amount. When I inquired about this, she told me she would ask the accountant to make adjustments, but those changes were never made. Instead, she referred me to the accountant, even though I had been making all arrangements and agreements with her.

When I attempted to contact the accountant, my calls went unanswered, and she never bothered to get back to me. My child was being picked up early after the winter holidays, and later, the principal informed me that the accountant had made changes late without ever informing us, yet they still expected payment.

In December, my daughter did not attend school, but they continued to expect payment despite their poor service. Now, they are taking us to their lawyers, but they have never been willing to communicate with us from the beginning.