First Time Property Owners Hellish Experience - Ongoing

Where To start or begin. How does one wrap up a year's long frustration of lies and deceit. From been pushed from pillar to post, As a first time home buyer, i prayer and wish the no-one in the greater public ever has to endure what we had to or experience such putrid or rubbish service. The dictionary don't have enough words to express our heartfelt disappointment. The matter at hand: The whole process was flawed to begin with. Property was listed under false pretences. If the Seller and agent where open and honest from the beginning, my wife and I would not have pursued this property.

The agent claims , the seller withheld information from her. So now it is a she said, she said ping pong game or battle between the seller and the agent. The estate agent has since resigned from the company propertycoza.co.za which is owned by Smith and Booysen Attorneys.

The estate agent's Manager refuses to further assist, no-one has made contact or any arrangements to re-assure us that the matter is being looked into , no new estate agent has been assigned to the property. i Have engaged in lengthy email in February , i still wasn't happy with the overall experience, i escalated the matter again in April So whom takes ownership of a situation like this ,if the agent is none responsive, her direct line manager refuses to assist. i have sent numerous emails, made thousands of calls, which all falls onto deaf ears .

The property is a deceased estate. The tenant or back yard dweller is removing to vacate until they receive their portion of the proceeds of the sale of the property. The family dispute has nothing to do with the sale of the property. My wife and I feel cheated as this family dispute about the affairs of the property and the Will should have been dealt with long before the property was even listed on Propertycoza ref: MAT5806 On the Day of the Viewing and the Signing of the OTP we asked the Estate agent numerous times to be truthful about the tenant, her words were and quote " Don't worry sir, that is the sellers brother , he is only looking after the place in the interim while the property transfer is being processed, when the property is sold he is moving with her !"

According to the OTP, the property was to be registered in February 2021 already. there was no mention of any dispute between family and tenant refuses to vacate the property. Smith and Booysen were very happy to hound me down like a dog , when it came to paying my portion, now that they are in possession of my hard earned blood and seat , years of savings to afford a first time property purchase. Who is going to compensate me for a year’s pain and suffering that they caused us. Are we at very least going to be reimbursed our transfer fees and cost as a sign of good will ? Are we going to get the interest back from our deposit we had to pay that is vesting in Smit and Booysen's bank account?

The Conveyancer's have since referred the matter to the Eviction attorneys, with more delays and stumbling blocks, none responsive, ignore emails and phone calls.

To the general public, or anyone that has knowledge of suck cases, what grounds do my wife and i have , how can this be the norm with property purchases. No one seems to want to take ownership or accountability ? Where can we report such unethical behaviour to ? What Ombudsman or body does the Estate agents report to as well as the conveyancers?

It is now November 2021 a full year since we signed the OTP, we are still renting without knowing when this will be resolved or when we can finally move into our first property as new home owners?

Horrible services from the whole lot , i don't know how they are still in business if all their customers are treated in this manner. Eventually got hold of the Co-owner Frikkie Booysen whom assured me he would come down to Cape Town this week to sort out this mess, it’s now Friday, the week has ended and still no update or reply or phone call. More broken or empty promises , When i contacted the Seller , she claims no-one has made any arrangements with her for any meeting to resolve this , so where do my wife and i stand now , what can we do?

The matter has been sitting idling since April with the Eviction attorneys, which should not have been here in the first place if certain people did their work properly. They are blaming the Seller for not supplying them all the correct information. The seller is blaming them for dragging their feet. We are left stuck in the middle , all packed and ready to move but our lives are being held Ransom due to negligence and dragged further into the mud.

Estate Agent - Victoria Davis ( Propertycoza ) victoria.davis@propertycoza.co.za Estate Agents Manager - Hein Strydom ( Propertycoza) hein.strydom@propertycoza.co.za Conveyancers - Monica Strydom / Tessa Reyders / Cecilia Collyer / Monique Slabbert / Co - Owner - Frikkie Booysen <Frikkieb@sbattorneys.co.za> Eviction Attorneys : Shaheid Schrueder - shaheid@schrueder.co.za>;

This is all we get Automated responses from a BOT. IS this really acceptable and appropriate?

021-07-30 10:30:07 Update from Attorney Comment: We have followed up with Schrueder and they adviced that they are still waiting for a date with regards to the PIE Application. However, it would appear that they have not yet attended to the application as they are trying research the matter at hand. Once the occupant has vacated the premises extended rates clearance figures will be requested.