GC
Gerard C
Active since Jul 2012
7
Reviews
0
Industries
Reviews
7 reviews54 months ago
First Time Property Owners Horrid Experience - Ongoing
Att :Victoria Davis / Hein Strydom Whomever owns Propertycoza or whom mangers the Western Cape Region , whom ever values there company and wishes to resolve this ASAP. Where To start or begin. How does one wrap up a year's long frustration of lies and deceit. From been pushed from pillar to post, As a first time home buyer, i prayer and wish the no-one in the greater public ever has to endure what we had to or experience such putrid or rubbish service. The dictionary don't have enough words to express our heartfelt disappointment. The matter at hand: The whole process was flawed to begin with. Property was listed under false pretenses. If the Seller and agent where open and honest from the beginning, my wife and I would not have pursued this property. The agent claims , the seller withheld information from her. So now it is a she said, she said ping pong game or battle between the seller and the agent. The estate agent has since resigned from the company propertycoza.co.za which is owned by Smith and Booysen Attorneys. The estate agent's Manager refuses to further assist, no-one has made contact or any arrangements to re-assure us that the matter is being looked into , no new estate agent has been assigned to the property. i Have engaged in lengthy email in February , i still wasn't happy with the overall experience, i escalated the matter again in April So whom takes ownership of a situation like this ,if the agent is none responsive, her direct line manager refuses to assist. i have sent numerous emails, made thousands of calls, which all falls onto deaf ears . The property is a deceased estate. The tenant or back yard dweller is removing to vacate until they receive their portion of the proceeds of the sale of the property. The family dispute has nothing to do with the sale of the property. My wife and I feel cheated as this family dispute about the affairs of the property and the Will should have been dealt with long before the property was even listed on Propertycoza ref: MAT5806 On the Day of the Viewing and the Signing of the OTP we asked the Estate agent numerous times to be truthful about the tenant, her words were and quote " Don't worry sir, that is the sellers brother , he is only looking after the place in the interim while the property transfer is being processed, when the property is sold he is moving with her !" According to the OTP, the property was to be registered in February 2021 already. there was no mention of any dispute between family and tenant refuses to vacate the property. Smith and Booysen were very happy to hound me down like a dog , when it came to paying my portion, now that they are in possession of my hard earned blood and seat , years of savings to afford a first time property purchase. Who is going to compensate me for a year’s pain and suffering that they caused us. Are we at very least going to be reimbursed our transfer fees and cost as a sign of good will ? Are we going to get the interest back from our deposit we had to pay that is vesting in Smit and Booysen's bank account? The Conveyancer's have since referred the matter to the Eviction attorneys, with more delays and stumbling blocks, none responsive, ignore emails and phone calls. To the general public, or anyone that has knowledge of suck cases, what grounds do my wife and i have , how can this be the norm with property purchases. No one seems to want to take ownership or accountability ? Where can we report such unethical behavior to ? What Ombudsman or body does the Estate agents report to as well as the conveyancers? It is now November 2021 a full year since we signed the OTP, we are still renting without knowing when this will be resolved or when we can finally move into our first property as new home owners? Horrible services from the whole lot , i don't know how they are still in business if all their customers are treated in this manner. Eventually got hold of the Co-owner Frikkie Booysen whom assured me he would come down to Cape Town this week to sort out this mess, it’s now Friday, the week has ended and still no update or reply or phone call. More broken or empty promises , When i contacted the Seller , she claims no-one has made any arrangements with her for any meeting to resolve this , so where do my wife and i stand now , what can we do? The matter has been sitting idling since April with the Eviction attorneys, which should not have been here in the first place if certain people did their work properly. They are blaming the Seller for not supplying them all the correct information. The seller is blaming them for dragging their feet. We are left stuck in the middle , all packed and ready to move but our lives are being held Ransom due to negligence and dragged further into the mud. Estate Agent - Victoria Davis ( Propertycoza ) *********** Estate Agents Manager - Hein Strydom ( Propertycoza) *********** Conveyancers - Monica Strydom / Tessa Reyders / Cecilia Collyer / Monique Slabbert / Co - Owner - Frikkie Booysen <***********> Eviction Attorneys : Shaheid Schrueder - ***********>; This is all we get Automated responses from a BOT. IS this really acceptable and appropriate? 021-07-30 10:30:07 Update from Attorney Comment: We have followed up with Schrueder and they advised that they are still waiting for a date with regards to the PIE Application. However, it would appear that they have not yet attended to the application as they are trying research the matter at hand. Once the occupant has vacated the premises extended rates clearance figures will be requested.
0 replies
54 months ago
First Time Property Owners Hellish Experience - Ongoing
Where To start or begin. How does one wrap up a year's long frustration of lies and deceit. From been pushed from pillar to post, As a first time home buyer, i prayer and wish the no-one in the greater public ever has to endure what we had to or experience such putrid or rubbish service. The dictionary don't have enough words to express our heartfelt disappointment. The matter at hand: The whole process was flawed to begin with. Property was listed under false pretences. If the Seller and agent where open and honest from the beginning, my wife and I would not have pursued this property. The agent claims , the seller withheld information from her. So now it is a she said, she said ping pong game or battle between the seller and the agent. The estate agent has since resigned from the company propertycoza.co.za which is owned by Smith and Booysen Attorneys. The estate agent's Manager refuses to further assist, no-one has made contact or any arrangements to re-assure us that the matter is being looked into , no new estate agent has been assigned to the property. i Have engaged in lengthy email in February , i still wasn't happy with the overall experience, i escalated the matter again in April So whom takes ownership of a situation like this ,if the agent is none responsive, her direct line manager refuses to assist. i have sent numerous emails, made thousands of calls, which all falls onto deaf ears . The property is a deceased estate. The tenant or back yard dweller is removing to vacate until they receive their portion of the proceeds of the sale of the property. The family dispute has nothing to do with the sale of the property. My wife and I feel cheated as this family dispute about the affairs of the property and the Will should have been dealt with long before the property was even listed on Propertycoza ref: MAT5806 On the Day of the Viewing and the Signing of the OTP we asked the Estate agent numerous times to be truthful about the tenant, her words were and quote " Don't worry sir, that is the sellers brother , he is only looking after the place in the interim while the property transfer is being processed, when the property is sold he is moving with her !" According to the OTP, the property was to be registered in February 2021 already. there was no mention of any dispute between family and tenant refuses to vacate the property. Smith and Booysen were very happy to hound me down like a dog , when it came to paying my portion, now that they are in possession of my hard earned blood and seat , years of savings to afford a first time property purchase. Who is going to compensate me for a year’s pain and suffering that they caused us. Are we at very least going to be reimbursed our transfer fees and cost as a sign of good will ? Are we going to get the interest back from our deposit we had to pay that is vesting in Smit and Booysen's bank account? The Conveyancer's have since referred the matter to the Eviction attorneys, with more delays and stumbling blocks, none responsive, ignore emails and phone calls. To the general public, or anyone that has knowledge of suck cases, what grounds do my wife and i have , how can this be the norm with property purchases. No one seems to want to take ownership or accountability ? Where can we report such unethical behaviour to ? What Ombudsman or body does the Estate agents report to as well as the conveyancers? It is now November 2021 a full year since we signed the OTP, we are still renting without knowing when this will be resolved or when we can finally move into our first property as new home owners? Horrible services from the whole lot , i don't know how they are still in business if all their customers are treated in this manner. Eventually got hold of the Co-owner Frikkie Booysen whom assured me he would come down to Cape Town this week to sort out this mess, it’s now Friday, the week has ended and still no update or reply or phone call. More broken or empty promises , When i contacted the Seller , she claims no-one has made any arrangements with her for any meeting to resolve this , so where do my wife and i stand now , what can we do? The matter has been sitting idling since April with the Eviction attorneys, which should not have been here in the first place if certain people did their work properly. They are blaming the Seller for not supplying them all the correct information. The seller is blaming them for dragging their feet. We are left stuck in the middle , all packed and ready to move but our lives are being held Ransom due to negligence and dragged further into the mud. Estate Agent - Victoria Davis ( Propertycoza ) victoria.davis@propertycoza.co.za Estate Agents Manager - Hein Strydom ( Propertycoza) hein.strydom@propertycoza.co.za Conveyancers - Monica Strydom / Tessa Reyders / Cecilia Collyer / Monique Slabbert / Co - Owner - Frikkie Booysen <Frikkieb@sbattorneys.co.za> Eviction Attorneys : Shaheid Schrueder - shaheid@schrueder.co.za>; This is all we get Automated responses from a BOT. IS this really acceptable and appropriate? 021-07-30 10:30:07 Update from Attorney Comment: We have followed up with Schrueder and they adviced that they are still waiting for a date with regards to the PIE Application. However, it would appear that they have not yet attended to the application as they are trying research the matter at hand. Once the occupant has vacated the premises extended rates clearance figures will be requested.
0 replies
89 months ago
Bottom of the Barrel Service
Is there anyone that wants to retain me as a customer. Unable to get through to the Consultant / financial Advisor or the Branch manager , they have no idea of Customer Service / customer care , My plea and cries for help are falling onto deaf ears , been struggling since August to get my Affairs in Order , i have been more than patient. its now 5 months and still being double billed, been back and forth to the branch for two months. I Have threaten to air my poor customer experience publicly on Social Media platforms , however the sentiment i have received is that they are not interested in my business and i can take it elsewhere. I have requested to speak to someone senior and still waiting , its been more than a month, i do not wish to deal with agents or with the Financial advisor or the Branch Manager . My Momentum RA still hasn't been Section 14 to my new Old Mutual RA account My Old Mutual RA account still hasn't been section 14 to my new OM RA account i was told this will take up to 5 months , it is now 5 months ? please help Customer Care or Head Office - unhappy and disgruntled customer
105 replies
129 months ago
Total Write -Off dispute
30 August 2015 , was the date of the accident ,was rear ended by a speedster under the influence , with no means to convict due to Sloppy SAPS services.<br> <br> we are now in week 4 since the incident , i have had numerous follow up calls from Out -Surance from the 3rd party and two follow up from Auto and General , one from the Assessor and one from the person managing the claim.<br> <br> i am disputing the claim of of the vehicle is too expensive to repair , how many assessment was conducted? how many quotes were provided? i have no clue how far A&G got with Out-Surance, the 3rd party is ducking and diving and avoiding responsibility.<br> <br> i have been stranded with no means of transport , been forced to use public(Golden Arrow) no courtesy car or car high option, the vehicle is question is only a month 1/2 old purchased in mid July.<br> <br> i wish to log a dispute with the motor ombudsman to intervene , i cant claim from the road accident fund ?<br> will i be re-reimbursed for my Deposit in order that i can purchase a new vehicle , finance house is Wesbank, who has the final say in the claim? the owner ( finance house)or payee(Me) <br> <br> utter frustrated and disgruntled by this appalling service + lack of comms
75 replies
131 months ago
Thank you for the Excellent Service
Greetings , i wish to convey a compliment to Roxanne @ AA insurance <br> for all the hard work and help in assisting me. this was a timely process,back and forth month to month since April / May and hunting for a new or replacement vehicle can be a frustrating process, luckily i had the pleasure of dealing with this wonderful lady, friendly and really goes the extra mile for her customers.<br> <br> Please keep up the hard work and you company is lucky to have someone as efficient and thorough. i Do apologies for not using your company facilities, in the end my previous insurance company offered me a deal i couldn't not refuse nor could it be matched.<br> <br> if the opportunity does arise, i will gladly wish to use your services at a later stage and i will definitely recommend your company for Vehicle Insurance
76 replies
131 months ago
Over the Moon Customer Experience
Greetings, being in a call centre / customer service environment myself , i was pleasantly surprised by the level of professionalism of this fine individual which he displayed and the manner in which he conducted himself on the phone call.<br> <br> Mr Dube, was friendly , efficient , full of energy, great sense and understanding of customer service.<br> the entire interaction was smooth and detailed. I will definitely recommend anyone and everyone if ever they require Vehicle insurance to speak to Mr Dube. You have done your company proud, i hope and trust there is an incentive for all your hard work and dedication. <br> <br> All the best and keep up the hard work in your current environment or the next , wherever you may go , you are a assist to any company as you possess all the necessary skills and qualities, which is Top Class :-)
76 replies
134 months ago
Unprofessional Business Practices
Posting on behalf of a Friend. utterly disgusted in the manner how some fly by night driving instructors can take your hard earned money and don't pitch up for lessons, after boasting of their high success rate , no apology, no commitment to compensate you. they expect you to pay up front for a block booking , you provide them dates and schedule in order for them to accommodate you. today 18th April 2015 i was supposed to have a double lesson from 7 am to 9 am. No show, called him up, no excuse or valid reason why he cant make it. i have my driving test on the 30th April and so far i have only done one lesson and paid for 8 lessons up front, half of the block booking. i am now furious and demanded my money be returned to me and i will source another legitimate driving school. They even refuse to do lessons after 5 pm.<br> <br> \Beware of this Thief by night and Driving Instructor by day:<br> Keenan Van Wyk <br> Keesha's Driving School<br> 171 Range Road <br> Elsies River<br> <br> Cant even quote his CK number
0 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
3 (42.857142857142854%)