possible ***** case as per sars

I was an employee of Property.CoZa, linked to Smit & Booysen. I've been speaking to SARS about my tax refund for 2023 to which they said my paye was never paid to them so therefore no refund due to me. I've been emailing this company now for almost 2 months and they are not coming back to me. I was told to go to SAPS and open a ***** case of which I will have to do if this is not sorted out soon.