Premier FMCG
1.5|135 reviews
DL
Dawid L
1 reviews | Active since Member
27 Nov 2025, 12:26
Worms in Iwisa maize meal - no response from Premier the supplier
I sent two emails with photos, complaining about weavings and worms in a fresh pack of Iwisa maize meal purchased locally. I never received any response.
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Replies (53)Premier FMCG's replyOfficial
27 Nov 2025, 13:14Good day Dawid,
We at Premier FMCG would like to express our sincere apologies for the inconvenience you encountered with our product. Nevertheless, we genuinely appreciate you reaching out to us and sharing your recent experience.
We would like to log a formal complaint on your behalf and forward it through to the relevant department for further investigation.
May I request that you kindly provide us with the following product information:
• Product barcode
• Manufacturing date
• Product best before date
• Picture of the batch number (next to the BB date)
• Purchase store name and area
• Purchase date
• Your cell phone number for correspondence purposes
May you please provide pictures of the product if available
Rest assured that we adhere to food safety procedures continuously, and we take customer quality compliance very seriously.
Kind Regards
Premier FMCG Customer Care
We at Premier FMCG would like to express our sincere apologies for the inconvenience you encountered with our product. Nevertheless, we genuinely appreciate you reaching out to us and sharing your recent experience.
We would like to log a formal complaint on your behalf and forward it through to the relevant department for further investigation.
May I request that you kindly provide us with the following product information:
• Product barcode
• Manufacturing date
• Product best before date
• Picture of the batch number (next to the BB date)
• Purchase store name and area
• Purchase date
• Your cell phone number for correspondence purposes
May you please provide pictures of the product if available
Rest assured that we adhere to food safety procedures continuously, and we take customer quality compliance very seriously.
Kind Regards
Premier FMCG Customer Care
Best regards,
Premier FMCG's reply27 Nov 2025, 13:14
Official
Good day Dawid,
We at Premier FMCG would like to express our sincere apologies for the inconvenience you encountered with our product. Nevertheless, we genuinely appreciate you reaching out to us and sharing your recent experience.
We would like to log a formal complaint on your behalf and forward it through to the relevant department for further investigation.
May I request that you kindly provide us with the following product information:
• Product barcode
• Manufacturing date
• Product best before date
• Picture of the batch number (next to the BB date)
• Purchase store name and area
• Purchase date
• Your cell phone number for correspondence purposes
May you please provide pictures of the product if available
Rest assured that we adhere to food safety procedures continuously, and we take customer quality compliance very seriously.
Kind Regards
Premier FMCG Customer Care
We at Premier FMCG would like to express our sincere apologies for the inconvenience you encountered with our product. Nevertheless, we genuinely appreciate you reaching out to us and sharing your recent experience.
We would like to log a formal complaint on your behalf and forward it through to the relevant department for further investigation.
May I request that you kindly provide us with the following product information:
• Product barcode
• Manufacturing date
• Product best before date
• Picture of the batch number (next to the BB date)
• Purchase store name and area
• Purchase date
• Your cell phone number for correspondence purposes
May you please provide pictures of the product if available
Rest assured that we adhere to food safety procedures continuously, and we take customer quality compliance very seriously.
Kind Regards
Premier FMCG Customer Care
Best regards,