SMTAX Hustled us

As a business we applied to SMTAX through their web portal for in order to become a VAT registered business. We are a small company and was in the process of getting a vendor number with a big organisation and it is their policy that they do business with VAT registered company's. For this reason we approached SMTAX. We spoke and I explained what needed to happen and why, they then sent us a quotation and we paid what they had requested. This was in the month of May- June. Up to date we are still not registered for VAT, it is now end October. They dont make contact and they dont reply to any of our emails. They have basically taken our money and run away. This is the most unprofessional business I have ever seen not to mention because of the delays we have lost the business from the client we have been perusing which could have resulted in hundreds of thousands of Rand's revenue for this small business. Please get these people to contact us, We need the details of our SARS profile so we can appoint a different firm. We would also like our money back.