Review ofSnapplify
Snapplify
2.2|3 reviews
LE
Lucinda E
1 reviews | Active since Member
30 Aug 2024, 15:19
E-Book you can't even Download / App not working
It was the first time purchasing a book from Snapplify (Unisa bookstore), previously I bought from other channels. I struggled the whole day to try get the app on my phone to work (I have a Samsung S20+), later on I downloaded the Microsoft Snapplify app on my pc to try and download the PDF book I paid R540 for just to find out you can ONLY view this book on the App that is not working on my phone even. You can't download it to print, add to a kindle or convert to an audio file to exercise your form of learning. I am very disappointed and will be requesting a refund.
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Replies (53)Snapplify's replyOfficial
30 Aug 2024, 16:58 Hi Lucinda,
Thank you for reaching out and raising your concerns with us. I am truly sorry to hear about the frustration you’ve experienced with your recent purchase. We understand how important it is to have a seamless experience, especially when it comes to accessing the materials purchased.
I’ve looked into your account, and I can see that the book was successfully downloaded in the Snapplify Reader app. This app is designed to keep content secure, using SnappSafe DRM as required by most publishers to prevent unauthorized sharing or distribution. Unfortunately, this does mean that the book can only be accessed within the app and cannot be downloaded, printed, or converted to other formats.
I completely understand how this could be disappointing, especially since you mentioned that you rely on converting books into audio files for easier use. Your feedback is invaluable, and we’ll certainly use it to improve how we inform our customers in the future. For more information, you can also refer to our Terms and Conditions on the Unisa Store.
I also want to let you know that I tried reaching out to you by phone to discuss this further and to offer any additional assistance you might need but wasn’t able to get through, if you’d like to proceed with a refund, we’ve sent the necessary form to your Unisa Email used. To proceed please fill it out at your convenience, and we’ll ensure that your request is processed as quickly as possible. If you would like me to resent the form to the email address mentioned in the review I am happy to do so.
I’m here to help, so if there’s anything else you need or if you have any further questions, please don’t hesitate to contact us on 0212764433 or via our Live chat option.
Thank you again for bringing this to our attention, and I hope we can assist you better moving forward.
Best regards,
Garth
Customer Service Manager
Thank you for reaching out and raising your concerns with us. I am truly sorry to hear about the frustration you’ve experienced with your recent purchase. We understand how important it is to have a seamless experience, especially when it comes to accessing the materials purchased.
I’ve looked into your account, and I can see that the book was successfully downloaded in the Snapplify Reader app. This app is designed to keep content secure, using SnappSafe DRM as required by most publishers to prevent unauthorized sharing or distribution. Unfortunately, this does mean that the book can only be accessed within the app and cannot be downloaded, printed, or converted to other formats.
I completely understand how this could be disappointing, especially since you mentioned that you rely on converting books into audio files for easier use. Your feedback is invaluable, and we’ll certainly use it to improve how we inform our customers in the future. For more information, you can also refer to our Terms and Conditions on the Unisa Store.
I also want to let you know that I tried reaching out to you by phone to discuss this further and to offer any additional assistance you might need but wasn’t able to get through, if you’d like to proceed with a refund, we’ve sent the necessary form to your Unisa Email used. To proceed please fill it out at your convenience, and we’ll ensure that your request is processed as quickly as possible. If you would like me to resent the form to the email address mentioned in the review I am happy to do so.
I’m here to help, so if there’s anything else you need or if you have any further questions, please don’t hesitate to contact us on 0212764433 or via our Live chat option.
Thank you again for bringing this to our attention, and I hope we can assist you better moving forward.
Best regards,
Garth
Customer Service Manager
Best regards,
Snapplify's reply30 Aug 2024, 16:58
Official
Hi Lucinda,
Thank you for reaching out and raising your concerns with us. I am truly sorry to hear about the frustration you’ve experienced with your recent purchase. We understand how important it is to have a seamless experience, especially when it comes to accessing the materials purchased.
I’ve looked into your account, and I can see that the book was successfully downloaded in the Snapplify Reader app. This app is designed to keep content secure, using SnappSafe DRM as required by most publishers to prevent unauthorized sharing or distribution. Unfortunately, this does mean that the book can only be accessed within the app and cannot be downloaded, printed, or converted to other formats.
I completely understand how this could be disappointing, especially since you mentioned that you rely on converting books into audio files for easier use. Your feedback is invaluable, and we’ll certainly use it to improve how we inform our customers in the future. For more information, you can also refer to our Terms and Conditions on the Unisa Store.
I also want to let you know that I tried reaching out to you by phone to discuss this further and to offer any additional assistance you might need but wasn’t able to get through, if you’d like to proceed with a refund, we’ve sent the necessary form to your Unisa Email used. To proceed please fill it out at your convenience, and we’ll ensure that your request is processed as quickly as possible. If you would like me to resent the form to the email address mentioned in the review I am happy to do so.
I’m here to help, so if there’s anything else you need or if you have any further questions, please don’t hesitate to contact us on 0212764433 or via our Live chat option.
Thank you again for bringing this to our attention, and I hope we can assist you better moving forward.
Best regards,
Garth
Customer Service Manager
Thank you for reaching out and raising your concerns with us. I am truly sorry to hear about the frustration you’ve experienced with your recent purchase. We understand how important it is to have a seamless experience, especially when it comes to accessing the materials purchased.
I’ve looked into your account, and I can see that the book was successfully downloaded in the Snapplify Reader app. This app is designed to keep content secure, using SnappSafe DRM as required by most publishers to prevent unauthorized sharing or distribution. Unfortunately, this does mean that the book can only be accessed within the app and cannot be downloaded, printed, or converted to other formats.
I completely understand how this could be disappointing, especially since you mentioned that you rely on converting books into audio files for easier use. Your feedback is invaluable, and we’ll certainly use it to improve how we inform our customers in the future. For more information, you can also refer to our Terms and Conditions on the Unisa Store.
I also want to let you know that I tried reaching out to you by phone to discuss this further and to offer any additional assistance you might need but wasn’t able to get through, if you’d like to proceed with a refund, we’ve sent the necessary form to your Unisa Email used. To proceed please fill it out at your convenience, and we’ll ensure that your request is processed as quickly as possible. If you would like me to resent the form to the email address mentioned in the review I am happy to do so.
I’m here to help, so if there’s anything else you need or if you have any further questions, please don’t hesitate to contact us on 0212764433 or via our Live chat option.
Thank you again for bringing this to our attention, and I hope we can assist you better moving forward.
Best regards,
Garth
Customer Service Manager
Best regards,