Beware of ****s

I paid R1699 to purchase Adidas sneakers from Sneakercrib on 29 Novemver 2024 via online shopping. I received confirmation of my order number and that my order will be delivered between 04 - 09 December 2024. My order has still not been delivered. I have phoned their phone number for over a week and there is no answer. I have e-mailed the shop and they have not responded. I have sent them several WhatsApp's and they are not responding. i think I have been ****med. How can I get my money back?