SnoMaster
3.6|44 reviews
MP
Mike P
1 reviews | Active since Member
18 Feb 2025, 10:27
Poor SA Quality Product
Purchased on 30 Nov 2019 from Loot and it was used occasionally when we had people around. It started loosing gas and took it in and was told the steel wire that holds the condenser together is rusted and cause of the leak. Disappointed seeing that it was not used that often.
Snomaster gave me a quotation to replace the condenser.
Rather purchase a Japanese one its cheaper and will not rust.
Helpful (0)
Replies (265)0
Replies (265)SnoMaster's replyOfficial
18 Feb 2025, 11:38Dear Mike
Thank you for reaching out and sharing your experience. We understand your disappointment and appreciate the opportunity to assist in resolving this matter. Our Service Manager has been in contact with you to discuss a way forward. As mentioned, we are happy to collect your ice maker at no cost to you and provide a highly reduced repair price to replace the condenser. Once the repair is complete, we will return the unit to you, with courier costs fully covered by us. We value your support and aim to ensure you get the most out of your SnoMaster ice maker. Please feel free to reach out if you have any further questions or concerns—we’re here to help.
Regards
Chaque Risi
Marketing Manager
SnoMaster
083 647 9971
chaque@snomaster.co.za
Thank you for reaching out and sharing your experience. We understand your disappointment and appreciate the opportunity to assist in resolving this matter. Our Service Manager has been in contact with you to discuss a way forward. As mentioned, we are happy to collect your ice maker at no cost to you and provide a highly reduced repair price to replace the condenser. Once the repair is complete, we will return the unit to you, with courier costs fully covered by us. We value your support and aim to ensure you get the most out of your SnoMaster ice maker. Please feel free to reach out if you have any further questions or concerns—we’re here to help.
Regards
Chaque Risi
Marketing Manager
SnoMaster
083 647 9971
chaque@snomaster.co.za
Best regards,
SnoMaster's reply18 Feb 2025, 11:38
Official
Dear Mike
Thank you for reaching out and sharing your experience. We understand your disappointment and appreciate the opportunity to assist in resolving this matter. Our Service Manager has been in contact with you to discuss a way forward. As mentioned, we are happy to collect your ice maker at no cost to you and provide a highly reduced repair price to replace the condenser. Once the repair is complete, we will return the unit to you, with courier costs fully covered by us. We value your support and aim to ensure you get the most out of your SnoMaster ice maker. Please feel free to reach out if you have any further questions or concerns—we’re here to help.
Regards
Chaque Risi
Marketing Manager
SnoMaster
083 647 9971
chaque@snomaster.co.za
Thank you for reaching out and sharing your experience. We understand your disappointment and appreciate the opportunity to assist in resolving this matter. Our Service Manager has been in contact with you to discuss a way forward. As mentioned, we are happy to collect your ice maker at no cost to you and provide a highly reduced repair price to replace the condenser. Once the repair is complete, we will return the unit to you, with courier costs fully covered by us. We value your support and aim to ensure you get the most out of your SnoMaster ice maker. Please feel free to reach out if you have any further questions or concerns—we’re here to help.
Regards
Chaque Risi
Marketing Manager
SnoMaster
083 647 9971
chaque@snomaster.co.za
Best regards,
MP
Mike P's updateReviewer Update
18 Feb 2025, 14:12Pierre Fourie called me in less than an hour after I posted on hellopeter which gets a full 10/10 on SnoMasters score card and look forward to getting my Ice maker up and running again.
I report back on the final outcome.
So far thank you SnoMaster for the attention you have paid to my problem.
I report back on the final outcome.
So far thank you SnoMaster for the attention you have paid to my problem.
MP
Mike P's update18 Feb 2025, 14:12
Reviewer Update
Pierre Fourie called me in less than an hour after I posted on hellopeter which gets a full 10/10 on SnoMasters score card and look forward to getting my Ice maker up and running again.
I report back on the final outcome.
So far thank you SnoMaster for the attention you have paid to my problem.
I report back on the final outcome.
So far thank you SnoMaster for the attention you have paid to my problem.
SnoMaster's replyOfficial
18 Feb 2025, 14:17Hi Mike you are most welcome, we pride ourselves on our service and you are in good hands with our service team.
Best regards,
SnoMaster's reply18 Feb 2025, 14:17
Official
Hi Mike you are most welcome, we pride ourselves on our service and you are in good hands with our service team.
Best regards,
MP
Mike P's updateReviewer Update
07 Mar 2025, 09:04I received my repaired SnoMaster Ice Machine which was collected, repaired and returned at no cost and am once again impressed by the excellent service and attention to customer complaints by Pierre at SnoMaster.
You have made my day.
Keep up the good work.
Mike Pieters
You have made my day.
Keep up the good work.
Mike Pieters
MP
Mike P's update07 Mar 2025, 09:04
Reviewer Update
I received my repaired SnoMaster Ice Machine which was collected, repaired and returned at no cost and am once again impressed by the excellent service and attention to customer complaints by Pierre at SnoMaster.
You have made my day.
Keep up the good work.
Mike Pieters
You have made my day.
Keep up the good work.
Mike Pieters
SnoMaster's replyOfficial
07 Mar 2025, 09:47Hi Mike, thank you for the update and putting your trust in us; and thank you for the compliment. We really appreciate it. If you do have a moment, if you could please update your 1 star review, it would be greatly appreciated.
Regards
Chaque Risi
Marketing Manager
SnoMaster
083 647 9971
chaque@snomaster.co.za
Regards
Chaque Risi
Marketing Manager
SnoMaster
083 647 9971
chaque@snomaster.co.za
Best regards,
SnoMaster's reply07 Mar 2025, 09:47
Official
Hi Mike, thank you for the update and putting your trust in us; and thank you for the compliment. We really appreciate it. If you do have a moment, if you could please update your 1 star review, it would be greatly appreciated.
Regards
Chaque Risi
Marketing Manager
SnoMaster
083 647 9971
chaque@snomaster.co.za
Regards
Chaque Risi
Marketing Manager
SnoMaster
083 647 9971
chaque@snomaster.co.za
Best regards,