Item: SnoMaster
Rating: 1
Author: Richard H

SnoMaster's replyOfficial

31 Oct 2025, 09:51

Hi Richard, Thank you for sharing your feedback. We’re sorry to hear about your experience, this is certainly not what we aim for. We’re glad you’re already in touch with our service agent and they will do everything we can to get your unit running as it should. Please feel free to reach out to us directly if you need any further assistance along the way.

You are welcome to contact me directly should you require any further assistance.

Chaque Risi
Marketing Manager
083 647 9971
chaque@snomaster.co.za

Best regards,

SnoMaster's reply31 Oct 2025, 09:51

Official

Hi Richard, Thank you for sharing your feedback. We’re sorry to hear about your experience, this is certainly not what we aim for. We’re glad you’re already in touch with our service agent and they will do everything we can to get your unit running as it should. Please feel free to reach out to us directly if you need any further assistance along the way.

You are welcome to contact me directly should you require any further assistance.

Chaque Risi
Marketing Manager
083 647 9971
chaque@snomaster.co.za

Best regards,

RH

Richard H's updateReviewer Update

03 Nov 2025, 15:40

Good Afternoon,

Thank you for getting back to me so quickly.
I really appreciate you taking my complaint seriously and understanding where I was coming from.

Julius got the repair done in no time, and I have to say, in my experience, SnoMaster’s service is second to none. Best regards,
5 Stars *****

RH

Richard H's update03 Nov 2025, 15:40

Reviewer Update

Good Afternoon,

Thank you for getting back to me so quickly.
I really appreciate you taking my complaint seriously and understanding where I was coming from.

Julius got the repair done in no time, and I have to say, in my experience, SnoMaster’s service is second to none. Best regards,
5 Stars *****

SnoMaster's replyOfficial

03 Nov 2025, 16:28

Hi Richard, thank you for the valued feedback and we are glad we were able to surpass your expectations! Thank you for the updated review and please don’t hesitate to contact me directly should you require any further assistance.

Regards
Chaque Risi
Marketing Manager
083 647 9971
chaque@snomaster.co.za

Best regards,

SnoMaster's reply03 Nov 2025, 16:28

Official

Hi Richard, thank you for the valued feedback and we are glad we were able to surpass your expectations! Thank you for the updated review and please don’t hesitate to contact me directly should you require any further assistance.

Regards
Chaque Risi
Marketing Manager
083 647 9971
chaque@snomaster.co.za

Best regards,

SnoMaster

SnoMaster fail

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