RH
Richard H
Active since Jan 2015
15
Reviews
0
Industries
Reviews
15 reviews6 months ago
SnoMaster fail
Disappointing to buy a +R20,000 SnoMaster Beverage Cooler which only lasted 3&half years. Service agent appears friendly & competent,... Let's see how the repair goes ?
213 replies
9 months ago
Motor Industry Ombudsman SA -
Simply do not reply to emails unless you are ruthlessly persistent ! The people making decisions about your case cannot/refuse to explain why the merits of your case have no foundation. It appears that they have better things to do than to engage with members of the public who need their assistance. It seems like the decision in my case was per-determined. MIOSA cited an old case file that has no common issues with my case. MIOSA 's view is, as long as the vehicle drives from A to B there is no case. It does not matter that FORD have advertised features that do not work !!
0 replies
9 months ago
Standard Bank Good Will or Cheap cover up ?
Standard Bank Why keep any ***** secrete ? After opening an email attachment, I was quickly de*****ed of R23400 Standard Bank blame me for opening the link but can't explain how exactly the *****ster was already inside their Bank account ? While the ***** was happening, Standard Bank was being informed. According to the other bank involved, there was enough time to freeze all accounts involved, but somehow Standard Bank were not capable when it matters most. Eventually I received the following letter. (which they want to keep ! I wonder why ?) ***** Risk Management ***** Investigations 2025-06-19 GEORGE & ANNIE STARK HOMES BELLVILLE 7530 Dear Mrs. DOROTHY DC HART “Without Prejudice” SUBJECT: GOODWILL SETTLEMENT OFFER We want to thank you for your patience and affording us an opportunity to investigate your incident. The bank truly empathizes with your current situation whereby an incident of ***** occurred and was reported on 30.04.2025 against your digital banking profile (), with reference 63212. We have taken the time to consider our records and consult with the relevant stakeholders in order to understand the circumstances surrounding the incident. We understand how upsetting incidents such as these can be, and we apologize for any distress and inconvenience which may have been caused by this incident. We value you as a customer and deeply regret any ***** related losses you may have suffered. Your patience and understanding during this time of hardship and uncer*****y is truly appreciated. Based on the information you provided to the bank as well as the facts and documents available, it is our understanding that the below transactions are in dispute and are alleged to have been *****ulent *****ulent. Transaction date Transaction time Transaction amount Transaction type 2025-04-30 00:00:00 10.12.03 R 23400 To: STACK H *****ulent account at STD Bank Note: Our statements reflect business dates only, which means any transaction on a Public Holiday or a Sunday or after 7pm on any business day will reflect on your statement the next business day. Payments to agent banks may take two to 72 hours to reflect. Outcome of the investigation We have concluded the investigation and confirm that the bank attended to the matter in accordance with the prescribed policies and processes, and we could find no fault on the bank’s part. The above transaction/s took place before the *****ulent activity was confirmed and the digital username subsequently blocked by the bank. Our investigation has revealed that another device accessed your digital banking profile () on (Internet Banking IBR) on (30.04.2025) using your digital banking credentials (username and password) and the associated system-generated OTPs (One-Time PINs) were successfully validated to allow the device to access your digital banking profile and conduct the transaction/s listed above. This occurs if your digital banking credentials and the associated system-generated OTPs were compromised through phishing, smishing or vishing or other methods as Standard Bank does not store or keep any of your digital banking passwords or app codes nor are any of the system-generated OTPs stored by the Banks’ systems. We value our relationship with you and, as a gesture of goodwill we offer you (Mrs. DOROTHY DC HART) an amount of R 5,850.00 in settlement of this matter. This offer is made without prejudice, without admitting any liability on the part of the bank and will be in full and final settlement of all claims against the bank in respect of this complaint. The offer and settlement are strictly confidential, and we humbly request that you do not communicate any detail about it without receiving prior consent from the bank. In the event that you fail to keep this confidential, the bank may ask you to repay the amount of R 5,850.00 together with interest and any other legal costs incurred herein. Kindly notify us of your acceptance of the goodwill offer based on the terms and conditions set out in this letter by (2025-07-03) by responding to this email. Should you require any further information or details regarding this matter, please contact us by sending an email to *****opsinvestigation@standardbank.co.za or chat with us through the help centre on the SBG Mobile APP We have attached for your convenience and assistance a ***** Customer Awareness Brochure which provides awareness information to safeguard yourself and your loved ones in the future against *****. Please fami****ize yourself with the pack and contact the trusted Standard Bank ***** division on the details below if you suspect any *****ulent activities. Yours Sincerely, ***** Risk Management Standard Bank Digital ***** Department Standard Bank Centre 7 th Floor 3 Simmonds Street Johannesburg 2 001 / PO Box 61690 Marshal l town 2107 South Africa Tel . 0800 222 050 / standardbank. co.za The Standard Bank of South Africa Limited (Reg. No. 1962/000738 /0 6) Authorised financial services and registered credi t provider (NCRCP15) Di rectors: NMC Nyembezi (Chai rman) SK Tshabalala * (Chief Executive Of f icer ) LL Bam PLH Cook A Daehnke * OA David-Borha1 GJ Fraser -Moleketi GMB Kennealy BJ Kruger Li Li 2 JH Maree NNA Matyumza ML Oduor -Ot ieno3 RN Ogega 3 Fengl in Tian2 Company Secretary: K Froneman – 2025/04/08 * Execut ive Di rector 1 Niger ian 2 Chinese 3 Kenyan
53 replies
12 months ago
ford Andoid Auto Wireless does not work
RE: SA CRC CASE Ford: 600100870, Wireless Connection Concern Failure As I read this correspondence, and WAIT…. I am amazed how ford jumps from an inherent fault with their vehicle to their legal experts for advice on a response to fixing their problem. I’m thinking “cougar mentality” and obvious legal experience, The somewhat reluctant purchase of ACTUALLY, in my experience, a great vehicle is quickly turning into a dismal disappointing experience, which I also ACTUALLY expected !! From: Loots, Nadine Sent: Friday, 02 May 2025 9:42 AM To: Richard Hart Subject: SA CRC CASE Ford: 600100870, Wireless Connection Concern Sensitivity: Confidential Good day Mr. Hart, I trust that you are well. Kindly be advised that we have sent the written correspondence to our legal team for vetting. Once we receive the final draft, we will forward it to you. Kindly note that we will follow up again next Tuesday. Thank you. Kind Regards, Nadine Loots Customer Experience Specialist Tel: 0860 011 022 Ext: 5801 Customer Resolution Centre Simon Vermooten Road. Pretoria, South Africa
0 replies
12 months ago
Sani Sixt Disappointing
Sani Sixt pricing not exactly as advertised............ Extra charges appear when you collect the vehicle. Not even Super - Super Cover from Sani Sixt covers tyres and windscreen damage ? Car only had 8000km but already signs that the cars are not well looked after. Wipers not great for the rain we encountered. And YES, there is a charge for them to fill the fuel on top of the actual fuel ! It's a car rental company, hello ! If you fill the car there is a charge to check you filled to car and suddenly the gauge you need to trust when they say the car is full, Sixt does not trust the same gauge ? Cost is much higher what I was expecting. Looks like I was legally ****med. I'm sure they will tell me ALL car rental companies **** customers this way. It does not mean it's right !
0 replies
19 months ago
The Courier Guy - ******ion
I bought some goods from a supplier overseas and after arriving in South Africa, the freight forwarder used The Courier Guy for the local deliveries. I called The Courier Guy on Monday 09/09/2024 who told me that my parcels were out for delivery. As delivery did not materialize on Monday as stated, I called again on Tuesday 10/09/2024, only to be told that delivery would be done on Wednesday 11/09/2024. As the items are needed urgently to complete customer orders, I informed the courier guy that I would collect the parcels myself. The storey quickly changed, suddenly there was an issue with this particular consignment. I asked waht the issue was ? But was told by the consultant that she was not at liberty to tell me ! When I informed the "customer services manager" that I would come to The Courier Guy premises with SAPS if required, she told me "not a problem". The parcel belonged to me and not their customer and they were lying to me and messing me around because they have an overdue account issue with their customer. They can refuse to deliver, which would be understandable, in bad taste, but understandable. They may not hold my goods, which have nothing to do with their client. I found the Cape Town "lower management" to be smug & severely lacking in their understanding of the issue.
0 replies
42 months ago
ZERO Customer Service
Because of my complaint on Hello Peter my issue was escalated by the Call Centre Supervisor, Olivia Radebe to LG Electronics Service manager, Amos Mamabolo. Neither of them in a position to answer my questions or make any progress with my complaint. Amos Mamabolo simply does not reply to emails and refuses to take calls. Olivia Radebe takes calls and lets you know she has passed the buck, after that she will put the phone down while you are on the line and if you phone back she is unavailable. This is the Call Centre SUPRVISOR !! Hysterically for this complaint Hello Peter will get an automated reply from the same person who just fobbed me off. Olivia Radebe.
0 replies
43 months ago
Don't be fooled by LG Electronics !
Don't be fooled by LG, even if is what is printed on the LG products ! LG 10-year Warranty as I discovered, not actually a warranty. First you pay a non-refundable "service fee" to assess if your faulty product is covered by LG 10-Year Warranty. Then you pay a labour charge to allow LG to "honour" their 10-Year Warranty ! LG should stop the false advertising. Remote Diagnostics also printed on the product, as I was told by LG is not functional ? Why ? First, I was told by LG that Remote Diagnostic "does not work". Then I was told LG needs to do a physical assessment on the product. So, if it does happen to be the 10-Year Warranty part that is faulty you only pay over R500 for the faulty part that should be under warranty, to be replaced. LG Electronics Warranty.......say no more.
532 replies
45 months ago
Vodacom discrimination or just dismal service ?
My mom is 84 this year and lives in a retirement village and always running out of air time & data, so I decided to get her a basic contract, which would replenish automatically. In March 2022 I tried getting everything sorted at a Vodacom shop, which was one headache after another and never got an answer for the application. I thought online would be easier ! After making the application sending the documents requested and receiving an email from Vodacom to say the application was approved, the delivery never happened. After numerous follow up calls, emails and talking to Vodacom consultants about this application, I was still getting nowhere ! Finally one consultant told me that Vodacom do not finalize contracts with elderly women ! She had seen it many, many times. After my experience it seemed plausible ! In terms of the License, Vodacom may not discriminate in any way, shape or form. I made a complaint with ICASA. It took about a week after my complaint to ICASA for someone at Vodacom to call me, while I was driving, so I could not take her contact details. She could see the application but could not give me any answers at the time. She said she would "investigate" and come back to me. I requested that she emails me with feedback for my complaint, that way I also have a record and someone's contact details. As expected, no email received, no further contact from her or Vodacom, apart from an SMS from Vodacom to say my "Service Ticket" has been closed. So I guess they can discriminate. Meanwhile a fraudulent contract by Vodacom dealer 4Square arrived for delivery, iPhone 13 on a R980/month contract for 3 years How does 4Square implement a contract without my application ? But Vodacom can't implement a legitimate contract for R200 ! So 2 issues here, 1. seems Vodacom discriminates against elderly women ? 2. seems Vodacom loosely shares clients confidential information ?
134 replies
46 months ago
Bosch of Old vs Bosch of New Appliances
Bosch of old = No Problems Bosch of New = No Service Bosch Dishwasher that does not clean the dishes. It took months to get 3 "independent" service provides with differing opinions of what was actually faulty to obtain the multitude of parts required and then fit them, in stages. It had to finally be "escalated" to Bosch/Siemens Customer Service to get a competent technician out. The dishwasher is exactly the same and does not clean the dishes. Bought at Tafelberg Furniture who have largely washed their hands on this issue ! Emails to Aziza Hendricks at BSH Home Appliances (Pty) Ltd, do not get answered ! In my book they have ruined the Bosch reputation for quality and unfortunately Siemens is *****ed with the same brush. Same company ?
134 replies
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