Not customer orientated

So im out of town and received a new phone just before i left. I receive notification that payment is due and i email the accounts department to inform and told them that payment will be in the account by Tuesday. Knowing that on Saturday when i return the banks will be closed and i will have to wait to Monday to sort out my app or online banking as i dont have a verification device to approve payments. Now i receive an email from a Kim telling me no lean way. One would think i joint yesterday. Manager to contact me please before end of day tomorrow. Is this what herotel brought to this proud institution.