WS
Wesley S
Active since Mar 2011
24
Reviews
0
Industries
Reviews
24 reviews15 months ago
Bad customer experience
So we bought the Stanley duplicate cups from your Stellenbosch store in December for the kids. There was no straws in the cups and the lady signed on the slip for us to collect at any time. Today I went back for the 3rd time since the purchase only to be told now that they don't sell it without the straws and they will not be getting stock or straws again. 3 extra visits, now being told I have to take the cups back to the store and they will refund me, requesting me to visit the store for a 4th time. They want me to take the gift given to the kids back and now I have to go search for replacements. This is leaving a very bad tast in the mouth, the worst customer experience in some time.
56 replies
38 months ago
Scammers / Fraudsters
So after your call centre has been phoning me non-stop to upgrade to the new decoder for the past 8 to 9 months. I receive a message from the bank consultant doing my home loan application that my dstv account is in arrears l, the best part is there is 3 of them with a total of about R7000 ridiculous. Please answer how i have 3 accounts and how it all added up to that total.
159 replies
54 months ago
Non existing after sales
I paid up my loan account with Nedbank. Requested a paid up letter and was then told to wait 21 days. Then a week ago made contact again were i was told the the system was down and letter could not be issued. A week later and the only communication from a week ago is that the letter was requested. How long does this paid up letter take to issue.
0 replies
55 months ago
Not customer orientated
So im out of town and received a new phone just before i left. I receive notification that payment is due and i email the accounts department to inform and told them that payment will be in the account by Tuesday. Knowing that on Saturday when i return the banks will be closed and i will have to wait to Monday to sort out my app or online banking as i dont have a verification device to approve payments. Now i receive an email from a Kim telling me no lean way. One would think i joint yesterday. Manager to contact me please before end of day tomorrow. Is this what herotel brought to this proud institution.
0 replies
58 months ago
Never minded sales man
Have to be the worst experience ever. One sales man and his drinking coffee chatting to his buddies while i was waiting to get a pice on a tyre. Noted that my spare is on the car. He was not busy with sales as i could here the conversation and well. The way the sales man and the 2 buddies (all white) that your not on our level look is descusting. I will be sharing my experience with friends and family. Luckily i had a work friend in the car that witnessed everything. I see your business must be doing extremely good if you treat people like tgis
0 replies
63 months ago
Being sent from pillar to post to settle account
Since June 2020 i have been send from pillar to post regarding my settlement. Having to phone multiple lawyers that sms with discpunted settlement and then never forwarding me account details to do the settlement. When i phone back then no one knows about the settlement and they will contact me back but with no success. This is now becoming a problem and the next step if this does not work will be to contact the ombudsman.
122 replies
66 months ago
No contact and bullying
So my loan account is more then 5 years old and been handed from one attorney to another. So the last attorneys that contacted me tried bullying me to make payments more then what I could afford. Told then I would report them and than they stopped contacting me. More than 3 years later check my credit profile and it shows that over the last couple of years it reflects that there is payment listed to the account. After me having to phone Nedbank and being send from Pillar to Post i finally got the attorneys details. Made contact with the on Friday and now today i receive a email "Good Day MR SECONDS. Nedbank Account: Summons served. Please make payment to prevent judgment. YOUR REF:W90523. Smith&Smith @0119758104 or whatsapp@0797000209/reply Nedbank Acc: Balance is R56437.27.Settle for R45149.82 before 2020/11/09 Ref: W90523. Smith&Smith @0119758104/whatsapp 0797000209 Without prejudice Bank details: Smith Smith ABSA Account Number 4047657369 OR FNB 62492996437 REF:W90523.Smith&Smith@0119758104 or whatsapp@0797000209" So for 3 years nobody contacted me or anything and now after m making contact this happens. Please provide me with details of the ombudsman as i am going for legal advice on Wednesday.
0 replies
77 months ago
Password change and contract breach
Please assist with the following. Since joining price lock I have been charged 1 month R904 per month and my premium should be R894. T 3months ago my installment was R1000+ this is not what I signed up for and I have been paying R10 more for a couple of months. The other problem is that I notice that a family member was logged into my account and want to reset my password. Did it more than 3 time but still not working. How do I do this. I have removed their devices but I need to change the password.
210 replies
78 months ago
No feedback from Manager and false information
So 3days ago I phoned the Stellenbosch club to ask about discomfort and miscommunication sms sent to clients that because of the work being done in the club we can visit any other club excluding Red and Exclusive. When I visited the club the smell of paint and dust do affect my breathing so I visited a club about 20km away as I need to start with my off season for 2020. Arrived at the club and was told that there was no such agreement in place. So on Wednesday I phoned and was told by reception that only premium members can visit other clubs and if I have a problem with the paint smell and dust I will have to avoide the Stellenbosch club and cant visit any other club. She than advised that manager Mr Miles will contact me within the same day but till now nothing. The timing of this revamp is off aswell as winter sports athletes do off season this time of year and do more conditioning then fitness. Can I get feedback regarding the false sms send and estimate to how long I still have to avoid the gym and fall behind on my program.
0 replies
96 months ago
Slow and not well trained staff
Waited 15 min for breakfast burger. After waiting for someone to assist as the casher could not help me to redeem app voucher. Had to change order and ended up waiting 15+ min for a breakfast burger and hash brown. Arrogant manager on duty, useless
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (4.166666666666667%)
2 Star
7 (29.166666666666668%)
1 Star
16 (66.66666666666667%)