Snowflake
1.6|52 reviews
RM
Rebecca M
1 reviews | Active since Member
14 Jul 2025, 07:30
Worst customer service: Acidic Bran ****in Mix
On 26th May 2025, I sent an email to customercare@premierfmcg.com to inform that the 1kg Bran ****in mix was acidic and salty I sent photos as well and received a phone call from Shoniez who said my complaint would be sent through and investigated and I would be compensated. I sent a follow-up email in 9th June and received the same response: Good Day Rebecca
Thank you for your email.
Kindly note that we still await feedback regarding your complaint and have also sent a follow-up.
We will revert as soon as we receive feedback.
Kind Regards
Shoniez Kariem
Since then, no feedback and I have resorted to stop buying any Snowflake products.
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Replies (53)0
Replies (53)Snowflake's replyOfficial
14 Jul 2025, 08:43 Good day Rebecca
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
Best regards,
Snowflake's reply14 Jul 2025, 08:43
Official
Good day Rebecca
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
We at Premier FMCG would like to extend our sincere apologies for the unfitting experience you had with the product. However, we also thank you for taking the time to inform us of your recent experience.
Rest assured your complaint will be forwarded to the relevant department for further investigation.
One of our consultants will be in contact with you to further assist accordingly.
Kind Regards
Premier FMCG Customer Care Line
Best regards,