Item not delivered

I placed an order with them last week and paid for my order. Received the delivery on 27/09/2017 and one item was not delivered. I contacted them several times on email and telephonically and was informed they will contact me back (up to now still no reply from them) I spoke to Lisa who said they will follow up and be in contact. Do not support the supplier they do not respond to any emails or return call and steal your money. Worst online shopping experience ever, be warned now and stay clear of them.