Active since Jun 2016
17
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17 reviews20 months ago
Clueless Accounts Dept
Accounts threatening further action, yet my account is paid in full. After following their recommended channels, people have to resort to their official support channel which is hellopeter.com to get some assistance. The first phone call received on 05/08/2024 was from Fikile Mngomezulu, I asked her to send me a detailed statement to see where my account is in arrears, and I was told to make payment without clarifying the situation. I sent an email to drsqueries@rosebankcollege.co.za where Betty ****lego contacted me and informed me the issue was fixed and no money was owed. At the beginning of September 2024, Fikile Mngomezulu contacted me again, when trying to explain she rudely interjects and tells me "It's too early for this." If your staff are telling me "It's too early". then I'd advise them only to start working when they are ready. She refused to listen to any explanation as it was too early for her. This morning 07/09/2024 I received an SMS that stated I needed to make payment and send proof of payment to avoid further action. So please can someone competent in your accounts department resolve this issue as I do not take threats likely.
159 replies
22 months ago
Hello.... is there anybody out there.....
I have tried sending emails and phoning, looks like only hellopeter is monitored and it is your preferred communication channel. I registered and had an issue selecting my modules, Tyresse White assisted me and said they will fix it from their side. Once I figured out where to login and check the semester modules I found that some modules were selected that should only be done in semester two. I have already ordered the books etc under the impression that the correct modules were selected and forwarded to Wize Books (which was a pleasure dealing with). So my issue is I need my modules fixed on my profile, so that I can get the necessary books ahead of time. Alternative is that you can close my account and refund me, I would rather look for another institution than having to start off like this as things do not seem to on an uptrend in the communications department.
212 replies
57 months ago
Sold and NO service
Worst experience ever from a company/agent. We we're sold a house by one of your agents knowingly that the front door of the house does not lock and that there was never a key for the door. Not sure how your agents operate or think it's OK to sell houses without working locks. Instead I get told but there is at least a security gate, if this is how you guys operate then let this be a warning to other potential buyers. I had to get someone out to break the lock since it was damaged inside and couldn't be removed as easily as stated by your agent. Furthermore the previous owners still have a remote for the alarm system in their possession so I basically have a front door that cannot lock and someone with a remote to deactivate the alarm and there seems to be no urgency either as these issues are already from a week ago. I need this sorted out by someone who actually knows what they are doing.
0 replies
59 months ago
Your money is not yours.
Do not bank this institution, they are quick to take your money but when you need to release funds from an account they simply ignore all queries and do not respond to queries or requests. Save yourself the headaches and frustrations. One star is too much if I could give zero for zero service I would.
159 replies
69 months ago
Any Hope?!?
I think I've had it with this company. Firstly they send the books to the wrong address, then they do not send all the books. After checking their system they see that one of the books was never sent, so they send it again to the wrong address. Do have a competent person in your warehouse, I mean it cannot be that difficult to work from a checklist and pack books. This is not rocket science. It's our first year with this company and have not had a pleasant start, we are seriously looking at alternatives.
53 replies
71 months ago
No bright stars
Customer service is non-existent. Registered my son and paid in full 2 weeks ago since then we have still not received any communication on when the books will be delivered. When you send them a mail requesting estimate delivery time they copy and paste a generic reply that you will receive a call once the parcel has been dispatched. Their Facebook and email support is clearly slacking due to incompetence. You would think that during this time customer service would be more important the product but clearly not the case here. My disappointment in this company is an understatement.
105 replies
82 months ago
BEWARE: False Advertising
Poor service and incompetent support staff. I was sent an email on Saturday 13/07/2019 about your double weekend bonus offer. I deposited money and placed a bet on the Wimbledon woman's final. I checked my account after the match has resulted and could not find my "free bet" anywhere thus sent several emails to your support staff (which they still have not responded to) I tried your online chat which lead to nowhere since the person had no idea firstly about the promotion and how it even worked. I requested that her manager phone me so we can discuss the issue and sort it out (still waiting for that as well). My next step will have to be a complaint the the WCGB since your support won't assist and simply ignore queries.
280 replies
84 months ago
Incompetence or False Advertising
Please advise how much it costs for a Wacky Wednesday with extra cheese? Outside the shop you have a poster that states R49-90 for a Wacky Wednesday and R5 for 2x extra cheese. When I came to the payout window the cashier told me it's R5.90 per slice. I asked if that was correct and she informed me it was correct which either makes your advertising fake or she has no clue what she is doing and this is not the first time either. Stealing R6.80 per deal from each customer adds up quickly.
56 replies
93 months ago
Clueless and Useless Voice and Data
I contacted the company to check my coverage. After 3 to 4 days they could only get someone to come check, the guy arrived and said that they have line of sight to the tower. Good I was sent an invoice for the installation (R1500) and paid immediately and sent through the proof of payment. This is where the fun started, I informed them that I am home until about 11am every day, the supervisor (Devon) said no worries they will get someone out to come do the installation. First day nobody pitched no call nothing, second day same story. They finally arranged to do the installation on Friday 17/08/2018 they only pitched at 1pm after struggling the whole day, they said no they cannot connect to the tower (might be lack of knowledge/networking s****s who knows). They sent a second technician out on Friday at 5pm who tried to connect same story, he told me he will be back on Saturday to come test and see why they cannot connect to the tower (nobody showed up). At 3pm I get a call, they are here to collect their equipment (no prior arrangement or communication received). So I let them collect their equipment and then sent an email to the accounts department to please refund my money since they could not give me a service. Today phoned them and they have not even opened the email or repsonded. Be VERY careful if you decide to do buisness with this company, they have no clue what they are doing and will collect your money and then drag their feet when they need to refund you. If my money has not been paid by tomorrow morning I will take the matter furhter, and lay charges if necessary.
0 replies
97 months ago
Axxess GTFO
Beware of this company, I have cancelled my RAIN LTE service and they still charge me for cancelling the contract after I have made 6 instalments. They are not willing to switch me over to another package either, showing that they don't really care to retain customers. I have explained that although my area is covered for RAIN LTE my connection and speeds are so poor that the service cannot be used at times. Will definitely not recommend using them as an ISP and their after sales is non-existent.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (5.882352941176471%)
2 Star
2 (11.764705882352942%)
1 Star
14 (82.3529411764706%)