Poor Communication & Unreliable Service

I’m extremely disappointed with the service from Snuggly SA. I placed an order for a gown on 25 July 2025 and was assured I’d receive a call with an update that never happened. To date, I’ve received no communication, no follow-up, and no delivery.

Today is the 10th of August, and I still have not received my order. This level of service is unacceptable, especially when promises are made and not kept. If you're unable to fulfil an order, at the very least communicate that to your customers.

I am now requesting a refund if the item cannot be delivered as promised. I would strongly urge potential customers not to order from this company to avoid a similar experience. Considering the lack of delivery and communication, I am now looking into opening a ***** case.