Tumi S

Active since Apr 2021

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14 reviews

3 months ago

Business Account Application on Hold

I currently bank with FNB in my personal capacity and have always had a positive experience. For this reason, I chose to open my business account with FNB as well. Unfortunately, the process has been extremely frustrating. I opened the business account online, but to date the account remains on hold due to an outstanding form that I have been unable to submit because my emails are blocked. In an attempt to resolve the issue, I visited a branch for assistance, only to be informed that they were also unable to help me submit the required documentation. At this stage, I am deeply aggrieved. As an existing client, I did not expect to encounter such difficulty in finalising what should be a straightforward process. The lack of resolution both online and in-branch has left me disappointed and inconvenienced.

1 reply

Dunlop

5 months ago

Dunlop Tyres Worn Out in Less Than 6 Months – Extremely Disappointed

Extremely disappointed with the quality of tyres purchased from Dunlop. Less than 6 months ago, my husband bought 3 tyres from Dunlop expecting the durability and reliability the brand is known for. To my surprise, the tyres are already completely worn out, which is shocking for a product that is meant to last significantly longer. For context, my driving is a normal daily commute from Blouberg to Cape Town CBD. This is standard city driving — not excessive mileage, not off-road conditions, and certainly nothing that should result in tyres being finished within six months. Tyres are a critical safety product, and consumers rely on trusted brands for quality and longevity. Replacing tyres twice a year because they cannot withstand normal commuting conditions is simply not acceptable. I would like clarity from Dunlop on the following: • What is the expected lifespan or mileage for these tyres? • How can tyres from a reputable brand be fully worn within six months under normal use? • What quality checks or warranty support are available in situations like this? At this point, I’m looking for a proper investigation and resolution, because this experience falls far below what one would expect from a brand like Dunlop.

4 replies

aQuellé

8 months ago

Flat Aquelle Sparkling Water Purchased at Checkers

We purchased 2x packs of 500ml of Aquelle Sparkling Water from Checkers, however upon opening it, the water was completely flat and not sparkling at all. This is disappointing as the product was sold and priced as sparkling water, yet did not meet basic quality expectations. I specifically bought it for the carbonation, which was nonexistent. Please advise on how this matter can be resolved, either through a refund or replacement, and what steps will be taken to ensure better quality control going forward

1 reply

BMW Auto Atlantic

8 months ago

Excellent Customer Service

I had an amazing experience with Zethu. She was professional, knowledgeable, and incredibly helpful from start to finish. She made everything smooth, quick, and comfortable. Her service is truly outstanding BMW is lucky to have her!

0 replies

Shoprite

10 months ago

Mouldy Biltong from Checkers Sandown Cape Town caused illness

I’m extremely disappointed with the service received from Checkers. My husband bought packaged biltong from your store, and shortly after eating it, we both started experiencing irritable bowel symptoms ,only to find that the biltong had visible mould on it. I live with Lupus, which means my immune system is highly sensitive and can easily be aggravated. When I returned the product to the store, I made it clear that it had made us sick. The first response from the staff was simply to offer a refund, with no genuine concern for our wellbeing. The butchery manager did try to assist by offering some freshly cut biltong instead and attempted to reach her regional manager, who eventually responded to her — but not once did he call to check on how I, the affected customer, was doing. This level of negligence and lack of care from the Shoprite Group is unacceptable. Food safety should be a top priority, and customers who fall ill because of your products deserve to be treated with urgency, empathy, and accountability. I have since had to take over-the-counter medication to manage the effects. I expect a formal response and assurance that proper quality control and health safety measures will be enforced to prevent this from happening to anyone else.

0 replies

Checkers & Checkers Hypers

10 months ago

Mouldy Biltong from Checkers Sandown Cape Town caused illness

I’m extremely disappointed with the service received from Checkers. My husband bought packaged biltong from your store, and shortly after eating it, we both started experiencing irritable bowel symptoms — only to find that the biltong had visible mould on it. I live with Lupus, which means my immune system is highly sensitive and can easily be aggravated. When I returned the product to the store, I made it clear that it had made us sick. The first response from the staff was simply to offer a refund, with no genuine concern for our wellbeing. The butchery manager did try to assist by offering some freshly cut biltong instead and attempted to reach her regional manager, who eventually responded to her — but not once did he call to check on how I, the affected customer, was doing. This level of negligence and lack of care from the Shoprite Group is unacceptable. Food safety should be a top priority, and customers who fall ill because of your products deserve to be treated with urgency, empathy, and accountability. I have since had to take over-the-counter medication to manage the effects. I expect a formal response and assurance that proper quality control and health safety measures will be enforced to prevent this from happening to anyone else.

0 replies

Snuggly

12 months ago

Poor Communication & Unreliable Service

I’m extremely disappointed with the service from Snuggly SA. I placed an order for a gown on 25 July 2025 and was assured I’d receive a call with an update that never happened. To date, I’ve received no communication, no follow-up, and no delivery. Today is the 10th of August, and I still have not received my order. This level of service is unacceptable, especially when promises are made and not kept. If you're unable to fulfil an order, at the very least communicate that to your customers. I am now requesting a refund if the item cannot be delivered as promised. I would strongly urge potential customers not to order from this company to avoid a similar experience. Considering the lack of delivery and communication, I am now looking into opening a ***** case.

0 replies

Hollard Life

15 months ago

My mother holds a funeral policy with Hollard. Following the passing of my father on Friday, 16 May 2025, I assisted her in submitting the required claims documents on Monday, 19 May 2025. On Tuesday, 20 May, I contacted your call centre to confirm recei

My mother holds a funeral policy with Hollard. Following the passing of my father on Friday, 16 May 2025, I assisted her in submitting the required claims documents on Monday, 19 May 2025. On Tuesday, 20 May, I contacted your call centre to confirm receipt of the documents. Initially, the consultant claimed no documents had been received. Only after I insisted did she make an effort to check, at which point she confirmed that the claim would be sent to the relevant department. This phrase has since become a repeated line during every interaction, with no clarity or urgency. On Wednesday, 21 May, we received an SMS acknowledging receipt of the claim. However, today is 22 May, and with the funeral scheduled for Saturday, 24 May, we have had to make countless follow-ups at our own cost—emotionally, financially, and logistically—while grieving. This experience is not aligned with the principle of Treating Customers Fairly or the service standards Hollard promises. My mother signed up for peace of mind in a time like this, but instead we’ve been met with delays, lack of empathy, and poor communication. We intend to lodge a formal dispute and escalate this matter to the Ombudsman for Long-term Insurance, as this handling is unacceptable under the circumstances.

3 replies

Planet42

18 months ago

Harassment Over "Written-Off" Debt – Unacceptable Service

I am extremely frustrated with the service from Plan 42, where I am currently leasing my car. Despite their assurance that my outstanding debt had been written off—due to my car sitting at the mechanic for nearly 30 days—I continue to receive harassing calls claiming I owe money. This is completely unacceptable. I have tried to address the matter, yet the calls persist, making it feel like harassment rather than a professional business interaction. If an agreement was made that the debt was cleared, why am I still being pursued for payment? This experience has left me deeply disappointed, and I am seriously considering canceling my contract. I would strongly advise others to avoid dealing with Plan 42 to prevent similar frustration and unnecessary stress. Sort this out, Plan 42! This is not how customers should be treated.

3 replies

Eden Perfumes

19 months ago

I recently ordered two perfumes after seeing all the hype on social media. The one I bought for my partner is absolutely amazing—everything I hoped it would be. However, the one I chose for myself is a complete letdown—bland, with almost no scent at all.

I recently ordered two perfumes after seeing all the hype on social media. The one I bought for my partner is absolutely amazing—everything I hoped it would be. However, the one I chose for myself is a complete letdown—bland, with almost no scent at all. That said, I appreciated the inclusion of samples in the delivery box. Here's hoping our second order lives up to expectations, with stronger scents and no disappointments. In Cyril's economy, we can’t afford to play games with our hard-earned money! Oh the scent doesn't last though

2 replies

Review Distribution

5 Star

1 (7.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (7.1%)

1 Star

12 (85.7%)

Tumi S

Reviews

Business Account Application on Hold

Dunlop Tyres Worn Out in Less Than 6 Months – Extremely Disappointed

Flat Aquelle Sparkling Water Purchased at Checkers

Excellent Customer Service

Mouldy Biltong from Checkers Sandown Cape Town caused illness

Mouldy Biltong from Checkers Sandown Cape Town caused illness

Poor Communication & Unreliable Service

My mother holds a funeral policy with Hollard. Following the passing of my father on Friday, 16 May 2025, I assisted her in submitting the required claims documents on Monday, 19 May 2025. On Tuesday, 20 May, I contacted your call centre to confirm recei

Harassment Over "Written-Off" Debt – Unacceptable Service

I recently ordered two perfumes after seeing all the hype on social media. The one I bought for my partner is absolutely amazing—everything I hoped it would be. However, the one I chose for myself is a complete letdown—bland, with almost no scent at all.

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