Poor service

Good day I am Yonela Nomnganga who reside at Bertrams, I app**** for Nsfas early then on the 17th of December 2025 i received an sms asking to upload missing documents they sent a link to downloada declaration form and submit in 5 business working day, failure to upload my application will be declined since , of which I did as instructed. I do have my mother's death certificate i have been running around asking for Social workers to fill in my declaration where it states Social worker must fill it.

I have been running around all Social workers in Johannesburg some are closed because of holidays, some are saying they were instructed by Social development not to fill Nsfas application any more. I went to Social development they refused to fill it in, claiming i must be in their system or i must go to Eastern Cape where i matriculated, my question which school is open now, why do Nsfas choose to reply to its applicants during busy December holidays? If no one can help where does that put me? I am very stressed i have been calling Nsfas 2 times, they place any caller in their queue of calls and it counts calls from 90 once you reach to be 3 after 2 hours holding they drop the call, what is that? Please help me I'm at need of studying i am not working i rely on Nsfas to approve i thank you. Afternoon it's Yonela Nomnganga please when you respond these are contact details, 0784917806/ 0646115480 my email address yozaendy@gmail.com I am using someone's email because I don't have data thank you.