Extremely Disappointed – ********* Product Discontinuation & Shockingly Poor Customer Service

If the option was there to give minus 5 stars, I would gladly click on that rating. I am beyond frustrated with SodaStream. They have discontinued older machine models and now expect loyal, existing customers to spend more money on new machines — even when our current ones are working perfectly fine. To make matters worse, their so‑called “trade‑in deal” costs more than what I originally paid for my machine. How is that a deal? It feels like a forced upgrade disguised as a promotion. The Customer Care experience is just as disappointing. When you submit a ticket, it’s nearly impossible to get proper support. And when your ticket is about to auto‑close, the agents reply with blank messages just to protect their KPI stats. That is incredibly unprofessional and shows zero respect for customers’ time or concerns. Overall, this has been the worst service I’ve experienced in a long time. SodaStream needs to rethink both their product strategy and their Customer Care approach — loyal customers deserve better.