Class Content Changed Without Notice & Certificate Not Provided

This business now goes as Create-a-lot. I attended a royal icing class which was advertised as a Christmas cookie decorating class. Unfortunately, the content of the class was changed without any prior notice.

The class description indicated that we would be taught three royal icing consistencies. However, only two were demonstrated during the session. In addition, there was very little structured teaching, and when students asked questions they were often dismissed in a sarcastic manner, which made the learning environment uncomfortable.

Another concern is that certificates of completion were promised to attendees, but none were provided — neither printed nor digital. I have noticed that certificates appear to have been issued to other students according to social media posts, but I have not received one.

After the class I attempted to contact the organiser via WhatsApp to ask about the certificate and to raise my concerns. Instead of resolving the issue, I was blocked, which made it impossible to communicate further with the owner.

I paid a significant amount to attend this class based on what was advertised, and unfortunately the experience did not match those expectations. I would appreciate it if the organiser could respond and address these concerns, particularly regarding the promised certificate and the discrepancy between what was advertised and what was delivered.