Think twice before booking.

I attended a biscuit baking experience with Create-a-Lot, expecting a pleasant and enjoyable day out. Unfortunately, the experience was very disappointing. We spent approximately 6–7 hours there, and instead of enjoying the outing we left feeling completely drained and uncomfortable. Participants were encouraged to ask questions, but when we did, we were often ignored or given dismissive responses instead of proper guidance. For example, when we asked why bicarbonate of soda was used instead of baking powder, we were told that the recipe was “foolproof” and that if we wanted to change it we should Google other recipes. As beginners, we were simply trying to understand the process and left without a clear explanation. We expected guidance and encouragement, not to be made to feel uncomfortable for asking basic questions. My mother-in-law was not made to feel welcome and was at times clearly ignored, which was upsetting to witness. The presenter came across as unfriendly and impatient, and the overall atmosphere made what should have been a relaxed learning experience feel stressful instead. After reading other reviews afterwards, it is clear that similar concerns about attitude and treatment have been raised by other customers, which is very concerning. We also noticed that the business previously operated under the name Soetlief en Jasmyn Suikerkuns Studio, and many of the older reviews describe similar experiences. For the time and money spent, this experience was not enjoyable and we unfortunately would not recommend it.