Poor service - Tanya, Greenpoint

When asked what fabric the R795 scatter cushions I bought are, Tanya at the Greenpoint branch said she does not know. When asked if she could find out she said the owner, Corine, buys off cuts so she would not know. She also took the display units from the sales floor and I asked if I could rather have cushions from storage. She instructed the assistant on the mezzanine floor to throw them down. The first one landed on the floor - which she gave to me as is. Fortunately the Asst brought the second one down. Then I was added only a credit card slip and know receipt. When asked she said they have system issues and I should wait - this after there were no such issues with the customer ahead of me. After waiting for a while I approached the counter again when it took a while and Tanya was in conversation with colleagues. All round very disappointing customer service experience. I am still waiting for the the owner to return my call with the fabric detail. One would think an R800 cushion would be accompanied by some fabric and care instructions. I will return the cushions bought should they continue with this no care attitude