DO NOT USE THIS DRY CLEANER

When looking for a Dry Cleaner please avoid Soft Elegance at All Saints Spar AT ALL COSTS.

They have royally ruined my faux fur coat, my prized posession and the one thing that gets me through winter.

When I dropped it off it felt silky like the belly of a baby bear, now it feels like an old carpet that I wouldn't even want to give to my dogs.

The manager's response: there's nothing wrong with this, it is 200% fine. He's got 15 years experience with cleaning coats like this.... My a**e!

I know what it's supposed to feel like, I've owned it for years. But I must be lying?!?!

I'm beyond disgusted with the situation and how it's been handled.

Please save yourself the trauma and go somewhere else.