Horrid service

I have been going to Cedar Square branch of Soft Elegance Laundry to have my ironing done regularly for the last 3 years, since I moved into the area. I always support local businesses. But after today, this is the last time this local business will see me.

I put my ironing on the scale. It was 6,5kgs. As I say, after going there for 3 years, I am aware of the process. I told the reception lady (someone I haven't seen there before) that my laundry basket weighed 1kg. She said, I kid you not, "That's impossible, I don't believe that'. Seriously, right from the getgo, I was accused of lying. 

I took the laundry out of the basket, and balanced it on the scale. 5,51kgs. I said who do you think you are, calling me a liar? I got no response. No apology. Nothing. Just a look.

Then she asked me what I want. I said 'ironing'. She looked up the price list and gave me a ridiculous fee. I said, that's impossible. We looked at the list, and I pointed out to her the price. She then accused me of asking for washing and ironing. Not ironing only. Unbelievable. Who trains these people to deal with customers? Granted, we wear masks, but still, I said it twice, amd even if she misheard me, that is not how to respond to mishearing me.

I then pointed out the right price to her on the list She told me no, it was the 6kg price that I needed to be charged for. I said, but it was 5,5. She said, no it was 5,51. She wanted to charge me the extra fee, for 10 extra grams of laundry. Less than a tables**** of salt weighs.

I understand that the way the pricing system works, is that if the laundry is over a certain point, the price is the next one up. And I guess I could have taken 1 sock out of the basket. But I had had enough. It was clear that my pointing out her error, twice, was enough to ensure thay I paid the extra fee for the pinch of salt weight. I packed my stuff and left.

It's a pity. The lady who always used to help me before, prior to this one, was friendly, efficient, professional. But she was in the back, I saw. The new person only succeeded in chasing me away. 

Who knows if it is her, or this establishment's, practice, of in any event trying to charge their customers for washing or ironing a laundry basket. Based on this lady's attitude and approach to running this shop, I wouldn't put it past her to unscrupulously try to milk customers for every red cent she can. Hence, I wont be back. Good luck to you if you go to this branch.