Active since Dec 2013
23
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23 reviews21 months ago
DO NOT USE THEM!!
I lodged a complaint here on 15 July. I got their stock-standard copy-and-paste response of "We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible." Over a week later and I have heard nothing from them. So not only do they pretend to care about customer service, they fib about it as well. And I am still getting their twice-weekly email "Do you still need our help"... Bunch of clowns don't know what they are doing. Well, my next step is taking them (and DSTV) to the Ombud for Consumer Goods and Services. They can't treat "customers" like this. DO NOT USE THEM!
112 replies
21 months ago
How do they make money with such useless customer service?
I have Showmax through my DSTV subscription. A few months back (maybe March), Showmax changed to the "New" Showmax. Since then, I have not been able to access Showmax. I tried their online chat, they referred me to my DSTV account. I went to DSTV, it can't be activated they sent me back to Showmax. So I circled for 2 hours until I was dizzy and gave up. 2 weeks ago, I tried calling DSTV. They again put me onto Showmax. There is no number to call, so I was again on the chatbot. They told me they needed to escalate the issue to technical, gave me an incident number, and said they'd get back to me. They gave me an email address (a generic one). Now, I keep getting emails from their generic mailer, saying "Do you still need our help? If we don't hear from you we will close the case. If you aren't resolved, follow the previous email instructions." I never received instructions. I rep**** to their email to that effect, and to please resend them. What did I get back? "Do you still need our help? If we don't hear from you we will close the case. If you aren't resolved, follow the previous email instructions." So their customer service element is useless. I'm sure they don't need my money, I am one in a million customers, so I'll just have to leave it. But between them and DSTV, one wonders how they manage to make money. My advice: stay away from them.
58 replies
26 months ago
DSTv and Showmax - they don't really want to give it to you for free
Don't get fooled by their free Showmax promise. My free subscription was cancelled all of a sudden. I went on to Showmax website. They told me to go to DSTv and activate there. I tried that. It told me there is an error. I spoke to their chatbot. It referred me to Showmax chatbot. I went there. That chatbot told me to sign up and use my DSTv profile. I tried that. It said error, go back to DSTv and register there. Looks like they will ping-pong you from one to the other, in what appears to be the hope that DSTv doesn't have to incur extra charges for free subscriptions. It's getting more and more likely that my DSTv subscription will have to be cancelled, they offer less and less, much less than other streaming services, amd their customer service is the worst.
168 replies
33 months ago
***** Douglasdale
What's the point of having a phone number available on the website, if it is always 'the subscriber you have dialed is unavailable '. Its like they put their phones off to avoid customer calls. Don't try this branch (Douglasdale) if you want a proper PnP experience, this one is the typical 'family franchise' store. Take the extra time and go to the Hyper, or a Checkers or Spar.
60 replies
40 months ago
Very poor effort.
I ordered on the app on Monday night from Hobart Centre branch. 4 starters and 4 main meals. I went to collect. The manager himself packed my orders into bags and handed them to me. When I got home, there were 3 starters, and 4 main meals. I am 10-15 minutes away by car. I called and explained. The manager told me he would try and find a driver to deliver the missing starter. He called me 36 minutes later. He couldn't find a driver and wouldn't drive out himself. My one guest had to go without a starter, while the rest of us all ate ours. It was ridiculous how little effort was put into fixing this. One got the distinct impression that they couldn't care less, and just waited a sufficient amount of time before calling back to make it look like they had tried. It is not about a driver. If you make a mess, as a manager jump in your car and fix the problem, don't sit on your backside and say sorry, maybe next time it will be better. He offered to send me a R100 voucher as recompense. Not that it would have filled my guest's stomach, but I accepted anyway. 4 days later, I am yet to receive it. Another empty service effort. Not that the branch is always teeming with people, either. I guess I have just realised why.
396 replies
41 months ago
Useless service
I have a timeshare week that I put into their rental pool. In their mail, they say " It is the responsibility of the owner to follow up on the status of their rental unit". My week starts in the first week of January. I sent an email on 8 December, 9 December, and again on Wednesday 14 December. No response. They just have no concept of etiquette. Useless service by their reservations people.
132 replies
43 months ago
Customer Service clowns
I called on 30 July to get Disney+ and Box Office activated. My call was 42 minutes long. There was an escalation, because there was a problem of some sort. I did not take the call reference down. Nothing happened. I called again on 1 August. This time only 14 minutes did I wait. I was reprimanded because I didn't retain the call reference. Apparently that is the reason nothing was done... Anyway, I got another escalation. Now it is 2-and-a-half months later, and I still don't have Disney+ or Box Office. This time I kept the call reference, so I guess this time they can't blame me. This weekend, I tried for the last time. I used their WhatsApp chat. It also couldn't connect me to Disney+, and promised a callback within 48 hours. Of course, this has now come and gone as well, without me hearing boo or bah from the clowns in DSTv's customer service. My recommendation: If you are able to survive without DSTv, and get all your viewing via streaming services rather, don't go with these idiots. Their service is all "automated" which just drives you up the wall, and to call them well, I hope you have airtime. It's just not worth the effort.
133 replies
43 months ago
Excellent service, well done Luigis
Wonderful service, a month or so back. We ordered pizzas and pastas from Luigis via Uber Eats. There were 5 items, and Luigis packed them into a big box for the Uber driver to deliver. Unfortunately, they were not tightly packed in the big box, and one of the pastas was packed on its side, so it moved about during delivery to the extent that it opened up in the big box, and spilt. When I called, at first they told me that it was Uber's fault, and I should complain to them. However, when I explained that it was due to the big box that they had used, they immediately sent a replacement meal with their driver. That is the kind of service one hopes to receive. Even when they make a mistake, they do the necessary to fix it and keep their customer's faces smiling and tummys full. And the pizzas and pastas were delicious, by the way. We've been back since, when it was cold, they have lovely woodfires as well, great atmosphere. We'll be back again.
0 replies
44 months ago
Shop at Checkers rather
I wrote a complaint on Pick N Pay's online functionality about smelly fresh fish sold to me by their Douglasdale branch. That was on Tuesday. To date, I have heard nothing from them. It just goes to show how important this organisation considers client complaints. Never mind an apology, not even so much as an acknowledgement that I was unhappy. Don't believe the promises that they make. They say - - "Guaranteed freshness"??? - Smelly fish?? -"At Pick n Pay, we are constantly striving to give you the best possible experience in our stores. But sometimes we fall short: you, our valued customer, get bad service at a Pick n Pay store, or have an unpleasant experience with rude staff or someone with a bad attitude, unacceptably dirty stores, or bad hygiene. Sometimes the queues at your local Pick n Pay are too long, or there aren't enough open tills. Try as we might, occasionally you are going to have negative feedback for us at Pick n Pay. We ask that any time that happens, you talk to us so that we can make it better, and turn your bad experience into a good one." It's all lies. Shop at Checkers.
74 replies
52 months ago
Horrid service
I have been going to Cedar Square branch of Soft Elegance Laundry to have my ironing done regularly for the last 3 years, since I moved into the area. I always support local businesses. But after today, this is the last time this local business will see me. I put my ironing on the scale. It was 6,5kgs. As I say, after going there for 3 years, I am aware of the process. I told the reception lady (someone I haven't seen there before) that my laundry basket weighed 1kg. She said, I kid you not, "That's impossible, I don't believe that'. Seriously, right from the getgo, I was accused of lying. I took the laundry out of the basket, and balanced it on the scale. 5,51kgs. I said who do you think you are, calling me a liar? I got no response. No apology. Nothing. Just a look. Then she asked me what I want. I said 'ironing'. She looked up the price list and gave me a ridiculous fee. I said, that's impossible. We looked at the list, and I pointed out to her the price. She then accused me of asking for washing and ironing. Not ironing only. Unbelievable. Who trains these people to deal with customers? Granted, we wear masks, but still, I said it twice, amd even if she misheard me, that is not how to respond to mishearing me. I then pointed out the right price to her on the list She told me no, it was the 6kg price that I needed to be charged for. I said, but it was 5,5. She said, no it was 5,51. She wanted to charge me the extra fee, for 10 extra grams of laundry. Less than a tables**** of salt weighs. I understand that the way the pricing system works, is that if the laundry is over a certain point, the price is the next one up. And I guess I could have taken 1 sock out of the basket. But I had had enough. It was clear that my pointing out her error, twice, was enough to ensure thay I paid the extra fee for the pinch of salt weight. I packed my stuff and left. It's a pity. The lady who always used to help me before, prior to this one, was friendly, efficient, professional. But she was in the back, I saw. The new person only succeeded in chasing me away. Who knows if it is her, or this establishment's, practice, of in any event trying to charge their customers for washing or ironing a laundry basket. Based on this lady's attitude and approach to running this shop, I wouldn't put it past her to unscrupulously try to milk customers for every red cent she can. Hence, I wont be back. Good luck to you if you go to this branch.
0 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (13.043478260869565%)
1 Star
18 (78.26086956521739%)