SHOCKING SERVICE: Soft-Ice Catering (Montana) Costing Me Business & Dodging Accountability

I am absolutely disgusted with the service—or lack thereof—from Soft-Ice Catering Equipment in Montana, Pretoria. A year ago, I purchased a slush machine for my business. In just 12 months, I have had to transport this machine from Johannesburg to Pretoria FOUR TIMES for repairs. This isn’t just a "glitch"; it is a defective product. The machine constantly leaks, and this morning it tripped my power, resulting in a massive loss of business for the day. While my other machine has run perfectly for 10 years, this Soft-Ice unit is a liability. What is worse is the "manager," James. When I called to resolve this, I was told he "wasn't available" the moment he realized it was me. He is literally hiding from a paying customer. The staff refuse to provide the director's details, and despite my emails being read at 8:00 AM, I have been ignored for over 12 hours. Soft-Ice treats warranty repairs like they are doing me a "huge favour," ignoring the fact that under the Consumer Protection Act (CPA), I am entitled to a machine that actually works. I am no longer interested in "favours" or a fifth failed repair. I want a full refund or a brand-new replacement. To anyone considering buying from them: be warned. If your machine breaks, you will be ignored, and your business will suffer. Desired Resolution: Full Refund or Replacement.