Bad quality nails at a high end nail salon.

Our boss treated us to getting new nails, it was four of us - including him. I got a soak off and new set, my friend got a new set, another colleague got a refill and our boss got a buff and shine. The quality of the work was a solid 0/10. They didn't have the tips we wanted so they did sculpting which turned out terribly. The nails are so thick, and the painting job was awful. My colleague went back TWICE to get her nails fixed, my nails look a month old and aren't even, two of my colleagues nails broke - in the space of a week. We did express how we felt when we were at the salon but we ran out of time and they also seemed very impatient, so we just left. Our boss told us he paid a total of about R 4 000 for this, and it just baffles me because we got nothing close to what that amount is worth. I called to raise this concern and was told to send an email. I did that and have response till date. R 4 000 is a lot of money - something needs to be done.