Complaint Regarding PATHETIC Customer Service at SOHO Stores

I am extremely disappointed with the unpleasant experiences I have had at two of your SOHO stores.

On Saturday, I visited your Stamford Hill store, and the customer service was appalling. The staff, including the manager, had no sense of customer service whatsoever. Instead of assisting me, they followed me around as if I were a *****, making me feel extremely uncomfortable. Their rude behavior led to a heated conversation, after which I simply left the store. This is unacceptable and reflects poorly on your brand.

Then, on Monday morning, I visited your Pearls Umhlanga store. Google states that the store opens at 9:00 AM, so I arrived at 8:45 AM. However, I waited until 9:25 AM for the manager to open the store. Despite the delay, there was no apology or acknowledgment of the inconvenience caused. I had planned to visit before seeing a client, but due to the late opening, my schedule was disrupted.

To make matters worse, when I attempted to exchange an item, the manager inspected it by smelling it—which I found completely unprofessional and insulting. Despite this, I still went ahead with the exchange and even purchased a more expensive item. As someone who spends thousands at your stores on Adidas products, I do not expect to be treated with such disregard.

Your staff urgently need customer service training because they clearly do not understand the importance of treating customers with respect and professionalism. I hope you take this feedback seriously and implement necessary changes to improve customer service in your stores.