TP
trison P
Active since Dec 2014
24
Reviews
0
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24 reviews1 month ago
Absolutely shocking service from Ross Champion
My experience with Ross Champion Mount Edgecombe has been absolutely shocking. My vehicle was dropped off for accident repairs on 9 February 2026. Initially there were delays because of a parts shortage linked to GWM South Africa, which I understood and accepted. However, the real issue was the constant misleading updates, poor workmanship, and terrible customer service from Ross Champion. Throughout the process we received WhatsApp updates from the workshop. On 2 March we were told that the parts had arrived and the vehicle was being repaired. I specifically asked if the tailgate lock and driver-side fender had been repaired, and was told that all other repairs were completed and they were only working on the bumper. We then received multiple updates saying the vehicle had moved to paint, assembling, wash, and finally QUALITY CHECK. In fact, according to their own WhatsApp updates, the vehicle sat in “quality check” for several days. So naturally we assumed everything had been properly completed and inspected. I was then told the vehicle was ready for collection, had passed quality control, and was washed and prepared. When I arrived to collect my vehicle on 9 March, after waiting weeks, I was absolutely disgusted. The vehicle was NOT properly repaired at all: • The tailgate lock was never repaired and does not lock • The rear driver-side arches/fender were not properly repaired • The new bull bar is loose • The dent repair looks was not even polished properly • The vehicle was filthy inside and out, despite being told it had been washed • The only thing that appears to have been done is the bumper So the obvious question is: how does a vehicle sit in “quality check” for days and still get passed when basic repairs were not even completed? It honestly feels like “quality check” is just something they tell customers to buy time while the vehicle sits there unfinished. To make matters worse, we had already returned our courtesy vehicle because Ross Champion confirmed the car was ready for collection. We were essentially forced to take an unfinished vehicle because we had no other transport. Despite this, we still had to pay the R5000 excess before leaving with a vehicle that clearly never went through any proper quality inspection. The attitude from staff was equally disappointing. When asked why the repairs were incomplete, no one could give a proper explanation. Ross Champion is affiliated with major insurance companies, yet this is the level of service and workmanship they provide. The entire experience has been misleading, stressful, and completely unacceptable. Weeks of waiting, false updates, unfinished repairs, and a so-called “quality check” that clearly means nothing. I would strongly caution anyone considering Ross Champion to think twice before trusting them with their vehicle.
0 replies
9 months ago
Terrible food and service from Nandos i rather buy Pedros in future
i will keep putting my reposting my reviews till someone calls me you guys keep saying you will call me however nothing! Dear Nando’s Customer Care Team, I am writing to express my absolute disgust and profound disappointment with the meal I received from your Westville branch in Durban. Despite spending close to R 500 in the expectation of the bold flavour and consistent quality for which Nando’s is renowned, what arrived at my table was nothing short of a soggy, tasteless disaster. What went wrong – in detail No basting sauce, only watery residue The chicken appeared to have been boiled rather than flame‑grilled. Whatever should have been a rich peri‑peri basting had separated into a thin, flavourless liquid that pooled in the packaging. Texture and presentation Instead of the signature crisp‑charred skin, the meat was lifeless and limp. The pieces collapsed under their own weight, suggesting zero care in preparation. Complete lack of flavour I could detect none of the peri‑peri spice, herbs, or smoky notes Nando’s promises. In effect, I paid premium prices for something blander than plain rotisserie chicken. Overall value For the amount charged, the meal not only failed to satisfy—it left me feeling cheated. Post‑purchase experience After lodging an immediate complaint, I received several follow‑up calls—both from the Westville store and your call centre. Yet, instead of offering a genuine solution, I was instructed to collect a replacement chicken in person from the same branch: Impractical remedy: I live in Durban North, not Westville, and had only ordered from that branch because I was in a meeting nearby at the time. No alternative offered: Your staff dismissed my request for delivery of a replacement or any other accommodation. Customer‑service lapse: Their tone was indifferent, and not one representative acknowledged the inconvenience or cost I had already borne. How this affects my loyalty This ordeal has eroded the trust I once placed in your brand. Nando’s has been my go‑to for reliably tasty, flame‑grilled chicken; now I am left questioning whether to return at all. Worse, the friends and colleagues who shared in that disastrous meal have echoed similar sentiments. What I expect Full refund of the ~R 500 spent on the order. Replacement meal delivered to my address in Durban North at a time convenient to me, if you wish to restore my confidence in your product. Assurance of corrective action—including staff training on proper grilling, saucing, and customer‑service protocols—so future patrons do not endure the same experience. I trust Nando’s will treat this matter with the seriousness it deserves. I look forward to your prompt response and a satisfactory resolution within seven (7) days of this email. Even today I orders on uber and my chips and juice was missing !!!! Like wth!
106 replies
9 months ago
Nando’s has no customer service at all!
Dear Nando’s Customer Care Team, I am writing to express my absolute disgust and profound disappointment with the meal I received from your Westville branch in Durban. Despite spending close to R 500 in the expectation of the bold flavour and consistent quality for which Nando’s is renowned, what arrived at my table was nothing short of a soggy, tasteless disaster. What went wrong – in detail No basting sauce, only watery residue The chicken appeared to have been boiled rather than flame‑grilled. Whatever should have been a rich peri‑peri basting had separated into a thin, flavourless liquid that pooled in the packaging. Texture and presentation Instead of the signature crisp‑charred skin, the meat was lifeless and limp. The pieces collapsed under their own weight, suggesting zero care in preparation. Complete lack of flavour I could detect none of the peri‑peri spice, herbs, or smoky notes Nando’s promises. In effect, I paid premium prices for something blander than plain rotisserie chicken. Overall value For the amount charged, the meal not only failed to satisfy—it left me feeling cheated. Post‑purchase experience After lodging an immediate complaint, I received several follow‑up calls—both from the Westville store and your call centre. Yet, instead of offering a genuine solution, I was instructed to collect a replacement chicken in person from the same branch: Impractical remedy: I live in Durban North, not Westville, and had only ordered from that branch because I was in a meeting nearby at the time. No alternative offered: Your staff dismissed my request for delivery of a replacement or any other accommodation. Customer‑service lapse: Their tone was indifferent, and not one representative acknowledged the inconvenience or cost I had already borne. How this affects my loyalty This ordeal has eroded the trust I once placed in your brand. Nando’s has been my go‑to for reliably tasty, flame‑grilled chicken; now I am left questioning whether to return at all. Worse, the friends and colleagues who shared in that disastrous meal have echoed similar sentiments. What I expect Full refund of the ~R 500 spent on the order. Replacement meal delivered to my address in Durban North at a time convenient to me, if you wish to restore my confidence in your product. Assurance of corrective action—including staff training on proper grilling, saucing, and customer‑service protocols—so future patrons do not endure the same experience. I trust Nando’s will treat this matter with the seriousness it deserves. I look forward to your prompt response and a satisfactory resolution within seven (7) days of this email. Even today I orders on uber and my chips and juice was missing !!!! Like wth!
106 replies
9 months ago
Nandos has lost the plot!
Dear Nando’s Customer Care Team, I am writing to express my absolute disgust and profound disappointment with the meal I received from your Westville branch in Durban. Despite spending close to R 500 in the expectation of the bold flavour and consistent quality for which Nando’s is renowned, what arrived at my table was nothing short of a soggy, tasteless disaster. What went wrong – in detail No basting sauce, only watery residue The chicken appeared to have been boiled rather than flame‑grilled. Whatever should have been a rich peri‑peri basting had separated into a thin, flavourless liquid that pooled in the packaging. Texture and presentation Instead of the signature crisp‑charred skin, the meat was lifeless and limp. The pieces collapsed under their own weight, suggesting zero care in preparation. Complete lack of flavour I could detect none of the peri‑peri spice, herbs, or smoky notes Nando’s promises. In effect, I paid premium prices for something blander than plain rotisserie chicken. Overall value For the amount charged, the meal not only failed to satisfy—it left me feeling cheated. Post‑purchase experience After lodging an immediate complaint, I received several follow‑up calls—both from the Westville store and your call centre. Yet, instead of offering a genuine solution, I was instructed to collect a replacement chicken in person from the same branch: Impractical remedy: I live in Durban North, not Westville, and had only ordered from that branch because I was in a meeting nearby at the time. No alternative offered: Your staff dismissed my request for delivery of a replacement or any other accommodation. Customer‑service lapse: Their tone was indifferent, and not one representative acknowledged the inconvenience or cost I had already borne. How this affects my loyalty This ordeal has eroded the trust I once placed in your brand. Nando’s has been my go‑to for reliably tasty, flame‑grilled chicken; now I am left questioning whether to return at all. Worse, the friends and colleagues who shared in that disastrous meal have echoed similar sentiments. What I expect Full refund of the ~R 500 spent on the order. Replacement meal delivered to my address in Durban North at a time convenient to me, if you wish to restore my confidence in your product. Assurance of corrective action—including staff training on proper grilling, saucing, and customer‑service protocols—so future patrons do not endure the same experience. I trust Nando’s will treat this matter with the seriousness it deserves. I look forward to your prompt response and a satisfactory resolution within seven (7) days of this email.
221 replies
14 months ago
Complaint Regarding PATHETIC Customer Service at SOHO Stores
I am extremely disappointed with the unpleasant experiences I have had at two of your SOHO stores. On Saturday, I visited your Stamford Hill store, and the customer service was appalling. The staff, including the manager, had no sense of customer service whatsoever. Instead of assisting me, they followed me around as if I were a *****, making me feel extremely uncomfortable. Their rude behavior led to a heated conversation, after which I simply left the store. This is unacceptable and reflects poorly on your brand. Then, on Monday morning, I visited your Pearls Umhlanga store. Google states that the store opens at 9:00 AM, so I arrived at 8:45 AM. However, I waited until 9:25 AM for the manager to open the store. Despite the delay, there was no apology or acknowledgment of the inconvenience caused. I had planned to visit before seeing a client, but due to the late opening, my schedule was disrupted. To make matters worse, when I attempted to exchange an item, the manager inspected it by smelling it—which I found completely unprofessional and insulting. Despite this, I still went ahead with the exchange and even purchased a more expensive item. As someone who spends thousands at your stores on Adidas products, I do not expect to be treated with such disregard. Your staff urgently need customer service training because they clearly do not understand the importance of treating customers with respect and professionalism. I hope you take this feedback seriously and implement necessary changes to improve customer service in your stores.
0 replies
15 months ago
PATHETIC CUSTOMER SERVICE
Worst service received from i called Durban office to track my order and provided order n umber and tracking number and the lady was unable to provide an update eon my order and could not pick anything up and when i was asking her for advise she drops the call on purpose. is this the type of service you guys offer???? PATHETIC HONESTLY!
0 replies
18 months ago
Dissatisfied service
Hi I would like to place on record the absolute unprofessional service I have received from motus group in durban central. The consult (Sandile) who assisted me in my sale was excellent up until the purchase I had confirmed to him everything I notice that was wrong or was an issue with rhe vehicle. This became an on going issue as multiple things were not noticed and done and it created alot of back and forth on my side which has cost me my time and money. One issues was sorted after much debate and time and the last issue was related to the rubber on one of the windows which needed replacing which was advised to the consultant on the 8th of September. Due to precious dissatisfaction's with the service in getting things done with our vehicle we kept following up with no successful outcome I then went back to the consultants boss Christo who advised its going be sorted to please give them time like they have said many other times before. It dragged on for weeks and nothing happend. Last week I called to follow up on why the part is taking so long only to find out it had not yet been order a month and a half later. They then called to ask me to bring in the car again this is now the 6th trip back and forth to town which is no were near me which again cost me my time and petrol only to be told after my car has been there for more than half the day that the incorrect part was ordered. I am not happy from the time i have taken my vehicle out of the show room i have been having endless problems without even the 1st installment going off until now. Now again I must make a trip to town and back with my vehicle to correct this error. Who is going to be accountable for all my time lost and money lost ,who at motus is competent for me to deal with as sandile the agent and his manager Christo are useless. A message was sent to them both yesterday and I have not received a response. There needs to be accountability and compensation for there poor pathetic service which cost us as the customer at the end of the day. I have purchased multiple vehicles before and never in my life have I received such disgusting service. It's like after the sale we are forgotten and that's not fair as this is my hard earn money going into this vehicle Not there's. I am not happy at all and wish to escalate this to the most senior person. This is just one of many dissatisfaction in my experience with motus, sandile and Christo and this being the most recent issue i have had the last straw now. Its totally unfair as a customer to be dealing with *********** people when they want the sale they hound us then after they dnt care we must keep calling wasting our time we are also working people but we must be on the phone for hours doing other peoples jobs because they mess up. I would appreciate prompt feedback as I am so close to taking this to the ombudsman, from the end of August to beginning of September to now I have been dealing with the unprofessionalism of motus group.
301 replies
18 months ago
Terrible service from adidas staff!!
I am writing to express my deep dissatisfaction with the service I received during my recent visit to your Adidas store at Cornubia. Unfortunately, this is not the first time I’ve had a negative experience with a specific staff member, but this incident crossed a line and I feel compelled to bring it to your attention. During my recent visit, the staff member made inappropriate and offensive remarks directed at my child, including a question like, "Can your dad afford this shirt?" Such comments are not only unprofessional but highly disrespectful, especially towards loyal customers like myself and my family. We exclusively wear Adidas and spend thousands of rands each month at your stores. In fact, we are well-known to staff at many of your other locations due to our frequent purchases. Being treated in this way is completely unacceptable and tarnishes the image of the brand we hold in such high regard. I expect the staff at Adidas to maintain a level of professionalism that reflects the values and reputation of the company. My family and I deserve to be treated with respect and dignity, as do all your customers. I would appreciate it if you could investigate this matter and take appropriate action to ensure that no customer has to experience such disrespect in the future. I am a loyal customer who believes in the Adidas brand, and I hope this situation can be rectified promptly. I look forward to hearing from you soon.
0 replies
31 months ago
TRAFALGAR TERRIBLE SERVICE
By far the WORST body corporate agency I have ever dealt with!!! Don't respond to emails nothing! we pay leaves to them I'm not sure for what!?!
0 replies
38 months ago
MR D and KFC are CONFUSED!!!!!!!!!
PATHETIC service I placed a order and then i canceled with KFC and told them that the special is incorrect i then made another order however the order that was delivered was the incorrect one and now i paid so much for a incorrect order then the correct order came and i had to cancel coz i already paid for the 1st cancelled order!!!1
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (12.5%)
1 Star
21 (87.5%)