pathetic attitude towards client’s problem and poor install by Solar Advice

Poor to non existent after sales service to the client. The lady who answered the phone refuses to assist stating that we are not capable of dealing with the battery issue. We arrived on site to find the manual change over burnt, leaving the client with no power from any source(municipal or inverter). After repairing the fault, we inspected the entire system. The battery reports an internal temperature of 6800 degrees Celsius and a voltage of 4v dc. We immediately suspected comms between the battery and inverter. After further inspection we found the dip switch settings were incorrect. We then called Solar Advice to assist with the correct dip switch settings as they supp**** and installed tge batteries. They point blank refuse to help while the client is inconvenienced. Needless to say that the installation is also non compliant on top of the botched battery setup. We will now get an inspector involved. To the Solar Advice employee who gave us a hard time in front of the client, you have no idea what after sales service is about. You will have to deal with the electrical inspectors now, purely because you have an attitude. It’s pathetic.