MW
Marlon W
Active since May 2019
24
Reviews
0
Industries
Reviews
24 reviews5 months ago
Zero assistance from Deye!!!
Absolute nightmare to deal with. Rude ‘after sales’ consultants and tech support staff. All we are trying to verify is to find whether a serial number on the inverter is legitimate. The unit was supp**** without warranty stickers. I have called at least 10 people and we keep on getting passed onto someone else. Absolutely ridiculous!!!
0 replies
5 months ago
The worst service EVER!!!
This is probably the worst service I ever received. From the time the project started, there have been issues. Once the deposit is paid, then you are basically held to ransom. The contract shows up when the truck is on site and ready to drill. The contents of the contract is heavily skewed in their favor. All operational and financial risk is transferred to you the buyer while they are not responsible for anything. This includes the damage they caused. In my case 1. They damaged the main water line in 4 places. Instead of repairing it, they offer to charge you for the repairs. 2. They drilled through a sewer line ( no inspection done prior to drilling). 3. The surface where they dug up to lay pipes and cables was left as is. Severely damaged and poorly lifted. 4.The cable leading to the pump was buried directly in the ground. Zero protective measures taken. 5. The pipes were so poorly installed, that they are now falling off the wall. My complaints around the damaged sewer and main water damages were met with a shrug and reference to that heavily skewed contract. Then a reminder that my warranties are null and void if I appoint another contractor to repair the poor workmanship. Apparently work done by qualified contractors is not as good as the mess they made. There’s so much I can put down here, but it would be a very long review. If ever you want to do business with them, be very careful, they take no responsibility for anything, the work is extremely poorly done and the contract is akin to highway *******.
0 replies
6 months ago
pathetic attitude towards client’s problem and poor install by Solar Advice
Poor to non existent after sales service to the client. The lady who answered the phone refuses to assist stating that we are not capable of dealing with the battery issue. We arrived on site to find the manual change over burnt, leaving the client with no power from any source(municipal or inverter). After repairing the fault, we inspected the entire system. The battery reports an internal temperature of 6800 degrees Celsius and a voltage of 4v dc. We immediately suspected comms between the battery and inverter. After further inspection we found the dip switch settings were incorrect. We then called Solar Advice to assist with the correct dip switch settings as they supp**** and installed tge batteries. They point blank refuse to help while the client is inconvenienced. Needless to say that the installation is also non compliant on top of the botched battery setup. We will now get an inspector involved. To the Solar Advice employee who gave us a hard time in front of the client, you have no idea what after sales service is about. You will have to deal with the electrical inspectors now, purely because you have an attitude. It’s pathetic.
0 replies
7 months ago
Goodwe South Africa Poor tech support - stay away
Poor technical support and no accountability We contacted Goodwe for firmware updates on an inverter. I sat on site for 6 hours constantly having to request feedback from tech support. Calls and WhatsApp messages. One update kept failing. It was suggested we leave the inverter on line in order to try and update overnight. This morning I requested feedback. I was told that the inverter had disconnected from WiFi during the night. That means update failed. Since this happened, the inverter refuses to connect to the WiFi again. Support now blames the WiFi (even when all other devices are still working on the same WiFi ) The sequence of events points toward an issue caused while trying to force the update. Dealing with this business is truly exhausting. My client now has no access to his plant and no solution offered at all by Goodwe. If you want feedback from support, you will have to message constantly and phone constantly. They do not take the initiative to update you. The attitude stinks…Goodwe South Africa, you are not doing us a favor. We refrained from using your product in 20teens already. Now I’m having to deal with it again, and since then nothing has changed. I’m advising my client to escalate the matter as well.
0 replies
27 months ago
Poor customer service from WesBank.
Poor service. My business account was debited by WesBank from with an account number related to a company that I’ve never heard of. I’ve called numerous times and each time I hold for 40 minutes or more, just to get told that they will escalate it. Yesterday a certain Rafeeqa called at around 6pm, when I did not answer, she mailed to inform me that she didn’t get hold of me. I mailed to request a call back at 9am….no call. I decided to call and got put through to a gentleman named Innocent. I was on hold for 40 minutes after which he told me that she would call back. I’m still waiting… The communication, or lack thereof, is unacceptable. WesBank seems quick to debit, but when they have made a mistake, they tend to dodge their clients. I will have to escalate this to the Ombudsman.
58 replies
32 months ago
Segen Excellent service
Excellent service. Thanks to Sachin Moodey and team for the prompt repairs and replies. 👌🏽👍🏽👍🏽👍🏽
0 replies
33 months ago
Multichoice - poor customer service
Poor customer service. Double debiting account due to a miscommunication on their side. They are not willing to provide proof that the old subscription is cancelled. I’ve requested proof of the cancellation because I’ve reported it via the call center and was assured telephonically that it was done just to find out that it wasn’t. Walk in center lady named Thladi was very rude and argumentative about it. Really considering cancelling this subscription.
120 replies
36 months ago
Pylontech warranties not honored.
My client's warranty was claim was rejected due to the Pylontech representative stating that the batteries were overcharged. We have taken all precautions and necessary communications options in order to ensure that the battery management can communicate with the inverter. Settings were done as per documentation provided by Pylontech and the distributor. How are we going to be certain that the bms is actually communicating and requesting the correct values when all the settings were as per manuals. Why did we not get an overcharge alarm? The physical damage is a concern and points to the product being inferior. Definitely not ever touching those batteries or recommending them EVER again.
0 replies
38 months ago
Voltex Constantia Kloof Poor service
Terrible customer service from the branch in Constantia kloof. I arrived to purchase some cable. Salesman informed me that they have 8kw inverters in stock. He was on his way out at the time. I asked him to reserve one seeing that he has an appointment. He informed me that he would be in by 10 the next morning. I sent him a WhatsApp message to confirm that I needed the unit and that he had to keep one aside for me. He agreed with a thumbs up. Morning came and he informed me that I should come at 11. Just before 11 he contacted me via WhatsApp to inform me that the inverters were sold out. We obviously had words…he now insists he did not agree to keep one aside for me and that they don’t work that way. This inverter is for an install in Lesotho. 😡 Definitely not how customers should be treated…Adios Voltex.
53 replies
45 months ago
Segen-solar.Never again.
Terrible after sales service. Phones are constantly busy. No reply to emails sent. I have a faulty inverter which I cannot book in until they decide to contact me. We will definitely not be doing business with this establishment again. Customer service is not on the top of their list. They take your money and then you have to wait until they decide to contact you. In this day and age , you really can’t treat people in this manner. I’ve had 5 or 6 different account managers already. Never again! I’ve had so many issues with them, that if I had to list them, it would be a whole days typing. Whoever reads this…..please think again with this establishment.
0 replies
Review Distribution
5 Star
1 (4.166666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
23 (95.83333333333333%)