Segen-Solar
Claimed Business
|3.6|9 Reviews (last 12 months)|This business does not respond to reviews
Segen-Solar
Claimed Business
|3.6
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
3.6|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSP
Schalk P
1 reviews | Active since Jan 2020
6 May 2026, 07:38
POOR CLIENT SERVICE
I have ordered a freedom one battery from segen solar. I have been told the eta for the battery is the 21 April 2026, there after rhe eta was changed to the 28 April 2026 then the 5 May 2026. Now it the 28 May 2026. This is totally unacceptable. Our clients are vurious, and we are loosing bussiness and trust of our clients. No updates received that the eta have changed again. Now I must phone to find out what is going on.
Helpful (0)
|Replies (0)SP
Schalk P
1 reviews | Active since Jan 2020
6 May 2026, 07:38
POOR CLIENT SERVICE
I have ordered a freedom one battery from segen solar. I have been told the eta for the battery is the 21 April 2026, there after rhe eta was changed to the 28 April 2026 then the 5 May 2026. Now it the 28 May 2026. This is totally unacceptable. Our clients are vurious, and we are loosing bussiness and trust of our clients. No updates received that the eta have changed again. Now I must phone to find out what is going on.
0
Replies (0)PC
P C
1 reviews | Active since Jan 2020
19 Apr 2026, 17:57
Worst service from Sergen Solar
Very bad service at Sergen Solar, when I took Pylontech batteries back for warranty. No communication, when I requested the log files after testing, it looks like I asked for the impossible. It looks like very *********** people can't understand that I ask them to email it again(I didn't receive it), then they threaten me to collect the faulty batteries that are still under dispute to be destroyed if I don't collect them. They just wanted to get rid of all the evidence. Their after-sales service does not exist at all. They think they can hide because the end user is only working with the installers and doesn't know them
Helpful (0)
|Replies (0)PC
P C
1 reviews | Active since Jan 2020
19 Apr 2026, 17:57
Worst service from Sergen Solar
Very bad service at Sergen Solar, when I took Pylontech batteries back for warranty. No communication, when I requested the log files after testing, it looks like I asked for the impossible. It looks like very *********** people can't understand that I ask them to email it again(I didn't receive it), then they threaten me to collect the faulty batteries that are still under dispute to be destroyed if I don't collect them. They just wanted to get rid of all the evidence. Their after-sales service does not exist at all. They think they can hide because the end user is only working with the installers and doesn't know them
0
Replies (0)JS
kD
khethi D
1 reviews | Active since Jan 2020
2 Apr 2026, 17:47
Great collaboration efforts of great work.
Thank you to Segen Solar and there great technical advisors for assisting with the new Solis OffGrid inverter. To eliminate all possible issues that may arise on site. Nqobile thank you my lady and the returns team for their urgent support to solve the issues. And account manager for processing. My order that fast. Great collaboration guys.
Helpful (0)
|Replies (0)kD
khethi D
1 reviews | Active since Jan 2020
2 Apr 2026, 17:47
Great collaboration efforts of great work.
Thank you to Segen Solar and there great technical advisors for assisting with the new Solis OffGrid inverter. To eliminate all possible issues that may arise on site. Nqobile thank you my lady and the returns team for their urgent support to solve the issues. And account manager for processing. My order that fast. Great collaboration guys.
0
Replies (0)AS
JN
SG
Suraj G
1 reviews | Active since Jan 2020
21 Jul 2025, 14:56
Excellent service from account manager Mapheello Mpendukana.
To whom it may concern : Dear Sir/Madam, I am writing to express my sincere appreciation for the exceptional service I received from Mapheello Mpendukana, our dedicated Customer Services Account Manager. Mapheello's dedication to customer care and her willingness to go the extra mile for customer satisfaction have not gone unnoticed. Her warm and approachable manner of communication made me feel comfortable and at ease, allowing me to openly discuss my needs and preferences regarding products and services. Her expertise and knowledge of our account enabled her to efficiently assist me with my credit application and retain stock for me, showcasing her exceptional problem-solving skills. Mapheello's commitment to delivering outstanding customer service is truly commendable, and I believe her efforts warrant recognition. Her contributions to our account have been invaluable, and I would like to see her efforts acknowledged through points during a possible promotion. Thank you for considering Mapheello's hard work and dedication. I would also like to thank Juanita Morel Finance Assistant for her role in my credit application. I look forward to continuing our partnership and working with Mapheello in the future. Sincerely, Company Name: Guduka Trading Enterprise
Helpful (0)
|Replies (0)SG
Suraj G
1 reviews | Active since Jan 2020
21 Jul 2025, 14:56
Excellent service from account manager Mapheello Mpendukana.
To whom it may concern : Dear Sir/Madam, I am writing to express my sincere appreciation for the exceptional service I received from Mapheello Mpendukana, our dedicated Customer Services Account Manager. Mapheello's dedication to customer care and her willingness to go the extra mile for customer satisfaction have not gone unnoticed. Her warm and approachable manner of communication made me feel comfortable and at ease, allowing me to openly discuss my needs and preferences regarding products and services. Her expertise and knowledge of our account enabled her to efficiently assist me with my credit application and retain stock for me, showcasing her exceptional problem-solving skills. Mapheello's commitment to delivering outstanding customer service is truly commendable, and I believe her efforts warrant recognition. Her contributions to our account have been invaluable, and I would like to see her efforts acknowledged through points during a possible promotion. Thank you for considering Mapheello's hard work and dedication. I would also like to thank Juanita Morel Finance Assistant for her role in my credit application. I look forward to continuing our partnership and working with Mapheello in the future. Sincerely, Company Name: Guduka Trading Enterprise
0
Replies (0)RP
Ron P
1 reviews | Active since Jan 2020
18 Jun 2025, 18:48
World Class Service & appreciation
Lebea Mabugale responded promptly to my urgent request for technical assistance with my Kodak Inverter arriving shortly after my call accompanied by his Colleague. I had just been discharged from Hospital & on crutches with a fractured pelvis & needed urgent Technical Assistance. They uncovered the fault through patient & meticulous elimination, update the Software & professionally reset the Inverter to the correct Settings. The Unit is now working perfectly resulting in a significant savings in our Escom Bill. World Class Service...congratulations & grateful appreciation for your professional help, time & gracious attitude. Ron Pretious - Olivedale Retirement Village
Helpful (0)
|Replies (0)RP
Ron P
1 reviews | Active since Jan 2020
18 Jun 2025, 18:48
World Class Service & appreciation
Lebea Mabugale responded promptly to my urgent request for technical assistance with my Kodak Inverter arriving shortly after my call accompanied by his Colleague. I had just been discharged from Hospital & on crutches with a fractured pelvis & needed urgent Technical Assistance. They uncovered the fault through patient & meticulous elimination, update the Software & professionally reset the Inverter to the correct Settings. The Unit is now working perfectly resulting in a significant savings in our Escom Bill. World Class Service...congratulations & grateful appreciation for your professional help, time & gracious attitude. Ron Pretious - Olivedale Retirement Village
0
Replies (0)