SP
Schalk P
Active since Aug 2022
6
Reviews
0
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Reviews
6 reviews1 month ago
POOR CLIENT SERVICE
I have ordered a freedom one battery from segen solar. I have been told the eta for the battery is the 21 April 2026, there after rhe eta was changed to the 28 April 2026 then the 5 May 2026. Now it the 28 May 2026. This is totally unacceptable. Our clients are vurious, and we are loosing bussiness and trust of our clients. No updates received that the eta have changed again. Now I must phone to find out what is going on.
0 replies
34 months ago
GEPF WORST SERVICE
I heve resigned from the SANDF last year. Phoned them a couple of times in the last month regarding my IRP5 form so I can do my Sars tax return for 2023. They say each time that they will follow up, but don't get back to you with progress. Typical government. First they say they can't issue one for me this year then that say they can email a written IRP5. They don't know what they are doing. I am in the next step to sue them.
0 replies
77 months ago
Service delivery
FNB approached me on 17 Feb 2020 to inform me that I can be upraded from a premium client to a private client. During this procedure I asked the sales person who assisted me that he must increase my overdraft fasility. He said that their was LRP on my account but he will lift it for me. A banker will call me the same day to assist me in this regard. No banker called me. I phoned the next day a few times with different feedback each time. Yesterday I received call from FNB and the person who assisted me told me that I applied for a credit card, in which I never did. I just want to increase my overdraft on my cheque account. Till date I did not received any feedback in this regard as well.
2 replies
85 months ago
Homechoice service delivery
[06/05, 11:24] schalk: Yed please. I need urgently to speak to Veronica Daniels [06/05, 11:27] schalk: This problem that I have can not be resolved via messages. I need to speak to Veronica Daniels. [06/05, 11:30] schalk: Or I want to speak to Sharon Brandith the Manager. [06/05, 11:32] schalk: i already spoke to an agent and they could not resolve the problem. [06/05, 11:34] schalk: If I am unable to speak to one of those persons I will take futher steps against Homechoice for fraud and corruption. [06/05, 12:30] schalk: I did not receive this. Please have it delivered to my address in topaas street 1412. Waverley. Sanet ********** 010081 [06/05, 12:30] schalk: Yes, I did. But never received it. [06/05, 12:30] schalk: Did you order the item? [06/05, 12:30] schalk: I still want it please. [06/05, 12:30] schalk: Yes mam your address was changed, and the only thing that we are going to do is to write a complain and we will do an investigation it will take 7 to 14 days. Kindly make the payment of R350 to our managers account remember you will receive a full refund the we conclude the investigation [06/05, 12:30] schalk: When will this be delivered to me? [06/05, 12:30] schalk: We will depend on your payment of R350 .Eg if you made your payment today that means you will receive your order Monday also with the refund of R350 that you made if you made it today [06/05, 12:30] schalk: Remember your order will be delivered to Topaas street 1412 in Waverley [06/05, 12:30] schalk: Which date must we write for your payment? [06/05, 12:30] schalk: The reason we send you the different account number its because your order is an emergency and is already having an outstanding balance but the R350 will be refunded when the driver comes with your order, that is why you are requested to make your payment direct in our managers account so that you can receive your order on Monday kindly send your I'd number after you made your payment or use your I'd number as the reference number when you are making your payment. [06/05, 12:30] schalk: No problem as soon we receive your payment we will send an email to the courier company [06/05, 12:30] schalk: Yes. Please. Can you deliver after 17h00? On Monday? [06/05, 12:30] schalk: Ok. Thank you. I will do the payment now. [06/05, 12:30] schalk: Because Sharon is our manager kindly use your I'd number as the reference number [06/05, 12:30] schalk: Yes its correct [06/05, 12:30] schalk: Ok. Try to pay now from my husband's phone. Mine doesn't want to. [06/05, 12:30] schalk: This account number does not work. Can I pay to my homechoice account? [06/05, 12:30] schalk: Okay Mam my name is Veronica I'm trying to solve your order so that you can receive it on Monday, are you banking with standard bank or Absa bank? [06/05, 12:30] schalk: Okay we are having technical problems but we are trying to help all our customers and we are doing all our best . for security reasons my name is Veronica Daniels , I'd number ********** 536087 ,employee number 490557. [06/05, 12:30] schalk: Thank you so much. But that account number really does not work. I have tried several times. Even from my husbands account. Is doesn't work. [06/05, 12:30] schalk: Because of your order is an emergency order what you do so that you can receive your order on Monday as you are banking with FNB account kindly use the FNB EWALLET SERVICE TO ********** 893 remember to send your I'd number after you made your payment and you will receive an SMS that confirms your payment has been received also keep my details for security reasons. [06/05, 12:30] schalk: So, because I payed double, and the instalment as well. When you refund. Please refund to my account... Which means this account will be paid in full then. [06/05, 12:30] schalk: Morning people of homechoice, Will you deliver my parcel today? I payed my instalment. Also that R350.00 (twice) [06/05, 12:30] schalk: Answer please? [06/05, 12:30] schalk: Because of your order is an emergency order what you do so that you can receive your order on Monday as you are banking with FNB account kindly use the FNB EWALLET SERVICE TO ********** 893 remember to send your I'd number after you made your payment and you will receive an SMS that confirms your payment has been received also keep my details for security reasons. [06/05, 12:30] schalk: Are you delivering my parcel today? [06/05, 12:30] schalk: So, I have to pay immediately?? But NO delivery!!! ???? [06/05, 12:30] schalk: When will I receive my order? [06/05, 12:30] schalk: When will I receive my order? [06/05, 12:42] schalk: Please note we require proof that Miss Smit signed for the goods. The goods in question cant be signed by anyone except by the person who bought it from you. If no prove can provided then a total refund or the delivery of the goods(rockstar 2 peace essential single duvet set x2) will be requiered. If no compliance from homechoice this matter will be reported at the SAPS for fraud, and a case will be opened against homechoice at the (Customer complaint commission of South Africa). As to date no feedback or proof as been asked for has been received.
3 replies
104 months ago
Repairs on cellphone
My sony xperia z3 compact was sent in for repairs early in the year because a power source problem. After receiving back from Vodacom repair centre the phone Wi-Fi and Bluetooth failed to operate correctly. I've booked the phone in for further investigation and the phone was returned unrepaired. My Vodacom branch in Waverley Pretoria stated that according to the repair centre the phone's warranty expired. They booked the phone for 6 times consecutively and sent the phone back to the repair centre. After stating on the job card's that the problem is a comeback repair caused by the original repair.( The power source failure). The repair centre refuse to repair the phone. In this case I am in the process of writing a official letter of complain to Carte Blanch stating the poor service delivery as well as the poor workman ship and Q&A that was conducted in this regard.
2 replies
117 months ago
After sales, customer care
<p>I have ordered a wifi router telephonically from Vodacom on the 07 October 2016. Till date I did not recieve the delivery. When I phoned RAM service on the 07 October 2016 they have said that the package was returned to vodacom due to incorrect adress. I phoned vodacom cusomer care 082111 on the 07 October 2016 with my problem, with the confirmation on the adress where the package must be delivered. When I phoned RAM on the 17 October they said that the package was returned again back to Vodacom. So I phoned Vodacom 082 111 again on the 17 October 2016 and they can't assist me. Between Vodacom custemer care, vodacom after sales and RAM their is NO service or client satisfaction. This is steeling from the customer. I wonder what will Carte Blanche will make of this.</p>
1 reply
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1 Star
6 (100%)