GS
Goodwe South Africa
Claimed Business
GS
Goodwe South Africa
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Utilities
NPS Score
100
Recommended: Very Likely
Review Distribution
4.2|5 Reviews
May '25 - Apr '26
5(80%)
4(0%)
3(0%)
2(0%)
1(20%)
5(80%)
4(0%)
3(0%)
2(0%)
1(20%)
Frequently Asked Questions About Goodwe South Africa
Goodwe South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Goodwe South Africa across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
P
Philip
1 reviews | Active since Jan 2020
31 Oct 2025, 11:30
I would just like to...
I would just like to say a big thank u to Goodwe and the Plexus team for a marvelous solar installation everything is running smoothly and I am very impressed thank you for your professionalism throughout the process
Helpful (0)
|Replies (0)P
Philip
1 reviews | Active since Jan 2020
31 Oct 2025, 11:30
I would just like to...
I would just like to say a big thank u to Goodwe and the Plexus team for a marvelous solar installation everything is running smoothly and I am very impressed thank you for your professionalism throughout the process
0
Replies (0)GP
Gerhard P
1 reviews | Active since Jan 2020
14 Oct 2025, 10:44
Solar system of value
Thanks for the fast and efficiant installation,the team through plexus were always in contact with us step by step it looks so nice im looking forward to experiencing the cost savings and a return on my investment.very user friendly i would recommend Goodwe and Plexus to anyone
Helpful (0)
|Replies (0)GP
Gerhard P
1 reviews | Active since Jan 2020
14 Oct 2025, 10:44
Solar system of value
Thanks for the fast and efficiant installation,the team through plexus were always in contact with us step by step it looks so nice im looking forward to experiencing the cost savings and a return on my investment.very user friendly i would recommend Goodwe and Plexus to anyone
0
Replies (0)M
Maritsa
1 reviews | Active since Jan 2020
14 Oct 2025, 10:33
I would like to give...
I would like to give a big thanks to Goodwe and the Plexus team for my Solar installation they have been professional and helpful from start to finish there was a few hick ups along the way but with the help of Francois at Plexus we were able to over come all obstacles thank team I am grateful And a special thank u to the technical team that supported us trough the entire process
Helpful (0)
|Replies (0)M
Maritsa
1 reviews | Active since Jan 2020
14 Oct 2025, 10:33
I would like to give...
I would like to give a big thanks to Goodwe and the Plexus team for my Solar installation they have been professional and helpful from start to finish there was a few hick ups along the way but with the help of Francois at Plexus we were able to over come all obstacles thank team I am grateful And a special thank u to the technical team that supported us trough the entire process
0
Replies (0)MW
Marlon W
1 reviews | Active since Jan 2020
4 Sept 2025, 13:38
Goodwe South Africa Poor tech support - stay away
Poor technical support and no accountability We contacted Goodwe for firmware updates on an inverter. I sat on site for 6 hours constantly having to request feedback from tech support. Calls and WhatsApp messages. One update kept failing. It was suggested we leave the inverter on line in order to try and update overnight. This morning I requested feedback. I was told that the inverter had disconnected from WiFi during the night. That means update failed. Since this happened, the inverter refuses to connect to the WiFi again. Support now blames the WiFi (even when all other devices are still working on the same WiFi ) The sequence of events points toward an issue caused while trying to force the update. Dealing with this business is truly exhausting. My client now has no access to his plant and no solution offered at all by Goodwe. If you want feedback from support, you will have to message constantly and phone constantly. They do not take the initiative to update you. The attitude stinks…Goodwe South Africa, you are not doing us a favor. We refrained from using your product in 20teens already. Now I’m having to deal with it again, and since then nothing has changed. I’m advising my client to escalate the matter as well.
Helpful (0)
|Replies (0)MW
Marlon W
1 reviews | Active since Jan 2020
4 Sept 2025, 13:38
Goodwe South Africa Poor tech support - stay away
Poor technical support and no accountability We contacted Goodwe for firmware updates on an inverter. I sat on site for 6 hours constantly having to request feedback from tech support. Calls and WhatsApp messages. One update kept failing. It was suggested we leave the inverter on line in order to try and update overnight. This morning I requested feedback. I was told that the inverter had disconnected from WiFi during the night. That means update failed. Since this happened, the inverter refuses to connect to the WiFi again. Support now blames the WiFi (even when all other devices are still working on the same WiFi ) The sequence of events points toward an issue caused while trying to force the update. Dealing with this business is truly exhausting. My client now has no access to his plant and no solution offered at all by Goodwe. If you want feedback from support, you will have to message constantly and phone constantly. They do not take the initiative to update you. The attitude stinks…Goodwe South Africa, you are not doing us a favor. We refrained from using your product in 20teens already. Now I’m having to deal with it again, and since then nothing has changed. I’m advising my client to escalate the matter as well.
0
Replies (0)MH
Mariza H
1 reviews | Active since Jan 2020
11 Nov 2024, 16:57
Bad inverter, even worse service
Our Goodwe inverter has given us trouble from the start (6years). In the last few months the tech team had us change cables and ports, meters, more cables, and then they do software updates and tests after weeks without your knowledge which messes up the system even more and draining the batteries completely. Buy something else.
Helpful (0)
|Replies (0)MH
Mariza H
1 reviews | Active since Jan 2020
11 Nov 2024, 16:57
Bad inverter, even worse service
Our Goodwe inverter has given us trouble from the start (6years). In the last few months the tech team had us change cables and ports, meters, more cables, and then they do software updates and tests after weeks without your knowledge which messes up the system even more and draining the batteries completely. Buy something else.
0
Replies (0)MZ
Margaret Z
1 reviews | Active since Jan 2020
29 Jul 2024, 11:58
Goodwe South Africa - not good
1) Initially the assistance from Charles was very helpful but thereafter the delay was up to a week later. 2) Unprofessional, people not helpful at all. 3) I asked if we could sell back our inverter, they responded yes, that I must contact a certain mobile number that was never working. Eventually was told that we have to contact our installer to buy it back. 4) We now have a new inverter so I have unsubscribed to the Goodwe emails which still continue coming through. What an annoying company to deal with!
Helpful (0)
|Replies (0)MZ
Margaret Z
1 reviews | Active since Jan 2020
29 Jul 2024, 11:58
Goodwe South Africa - not good
1) Initially the assistance from Charles was very helpful but thereafter the delay was up to a week later. 2) Unprofessional, people not helpful at all. 3) I asked if we could sell back our inverter, they responded yes, that I must contact a certain mobile number that was never working. Eventually was told that we have to contact our installer to buy it back. 4) We now have a new inverter so I have unsubscribed to the Goodwe emails which still continue coming through. What an annoying company to deal with!
0
Replies (0)mS
marius S
1 reviews | Active since Jan 2020
17 Apr 2024, 11:03
SHOCKING
Wow, talk about inefficient and evading responsibility. You should be ashamed of the way you do business. Please do not even consider doing business with this company , it will end in tears. Negative stars more appropriate for them
Helpful (0)
|Replies (0)mS
marius S
1 reviews | Active since Jan 2020
17 Apr 2024, 11:03
SHOCKING
Wow, talk about inefficient and evading responsibility. You should be ashamed of the way you do business. Please do not even consider doing business with this company , it will end in tears. Negative stars more appropriate for them
0
Replies (0)