False advertising on website, with no returns police

Not at all happy with their service or the way they advertise items, and then what you get is completely something else.

I bought two 7.2kW Lithium-ion batteries based on the advert on their website. There the batteries are shown to have Circuit breakers built into the battery and the BMS (Battery Monitor System) has an LCD interface panel allowing the user to monitor all conditions of the battery.

The batteries I received had neither of these two items. Trying to do a Google search on the product labels replied with ZERO results. Cannot find the user manual or the driver software that will at least allow PC interface.

After days of trying to get info from the supplier they eventually emailed me a Data Sheet for the battery. Again, the data sheet was not for the battery supplied. A 7.2Ah battery at 48V should deliver around 130-150Amp for an hour. The data sheet they sent indicated that the battery can only handle 25Amp. (0.5C). That would make the battery only a 50Ah battery 2.4kW (48V*50A) and not the 7.2kW as advertised.

Numerous emails sent to them asking for return police documents to allow me to return these undersized batteries, but no reply at all. Because the phone they use is a cell phone, they have my number, so trying to phone them they just simply ignore my calls.

I would not recommend this company to anybody.