1 reviews | Active since Member
They sell you their batteries with a 10 yr warranty... they can not be trusted to honour their warranties. We have bought 6 batteries from them. First 4 work just fine, but the 2 new batteries take forever to charge and discharge much quicker than the older ones. We addressed this with them and their head of technical support refuses to take any accountability and blames the installer. The installer had provided them with proof of the correct wiring used and correct installation, etc. Solar MD can't provide plausible answers to data presented to them regarding the faulty batteries, but rather respond with analagies. When we, as the client, want to put their analagy to test, i.e. install a new battery to test their analagy, they are quick to respond and advise that the batteries are not faulty (without in depth testing) and won't honour a warranty claim. So the client has no say and no right. Do not support this company as they are not honourable.