No refund of item as advertised

2 x 4.8kWh lithium-ion batteries where ordered from the company the first week of May'21. When the items was delivered after making an additional payment to get it delivered, it was not the items as indicated on the add. Items delivered was very badly packaged and damaged. Looked like they have been passed around a couple of times. The mobile phone indicated on the website was phoned, but it was not answered. Messages sent a couple of time, but also no feedback was received. A return policy was listed on the website and I started the process of getting it back to them for a refund. Delivery of the returned items was confirmed. A Hellopeter review was done on them earlier, but they indicated it had to be removed, so they could sell the batteries that was sent back. This is not normal practice for any reputable establishment. It's now close to 4 months and I've not received any feedback of refund. I've sent mails and messages repeatedly, but still nothing. What's concerning is that they had a website that looked like the Boks were supporting them, but it was only a marketing stunt that pulled in client.