Solarent Pty Ltd
2|5 reviews
NB
Nico B
1 reviews | Active since Member
06 Sept 2016, 13:56
Bad service before they even started
<p>Complain:</p> <p>I was waiting for a site inspection that was supposed to take place on 6 September 2016 at 15:00.</p> <p>After arranging at work and organising to be at home nobody pitch.</p> <p>I phoned and was told by Margaret Molakeng that the guy is buy at some other place.</p> <p>I would like to know why nobody could have phoned me and inform me, and why my time was wasted like this.</p> <p>I cannot do business like this.</p> <p> </p>
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Replies (61)Solarent Pty Ltd's replyOfficial
10 Aug 2017, 11:40As we notified in previous correspondence, the contact number we had for you was incorrect, we did try on numerous occasions to notify you that our team had an urgent appointment they needed to attend to (as can occasionally happen when dealing with plumbing and geyser issues), unfortunately we had to miss this appointment and prioritise it with a more pressing issue. Again, we did try to contact you, as well as sent you an email to inform yu that we had to reschedule. Again, we apologise for missing the appointment, but we kindly request that you remove your comment from Hello Peter,. Kind regards, Corinne (Director, Solarent).
Best regards,
Solarent Pty Ltd's reply10 Aug 2017, 11:40
Official
As we notified in previous correspondence, the contact number we had for you was incorrect, we did try on numerous occasions to notify you that our team had an urgent appointment they needed to attend to (as can occasionally happen when dealing with plumbing and geyser issues), unfortunately we had to miss this appointment and prioritise it with a more pressing issue. Again, we did try to contact you, as well as sent you an email to inform yu that we had to reschedule. Again, we apologise for missing the appointment, but we kindly request that you remove your comment from Hello Peter,. Kind regards, Corinne (Director, Solarent).
Best regards,