Sole Candy Returns Policy Sucks Big Time!

<p>I thought I'd do a nice thing and surprise my wife by buying her a new pair of shoes. I was in Cresta shopping centre, Blackheath, Randburg and spotted what I thought were the perfect pair in SOLE CANDY store window. I quickly bought them and left. My wife got home later and loved them but they were so high she said she'd struggle to walk in them as unbeknown to me she'd had an operation on the ball of her foot.</p> <p> </p> <p>We took them back to exchange them but all their shoes had 5 to 6 inch heals and she simply couldn't stand the pressure on her foot from the steep angle of the shoes.  So we asked for a refund. After being refused one by the staff, we insisted on speaking to the manager. They put him on the phone and we explained the problem. He point blank refused a refund which we thought was very unreasonable considering the circumstances. He rang his area manager but he also refused a refund.</p> <p> </p> <p>We settled for a credit note and headed for one of their other stores in Mall Of Africa, Midrand. Luckily they had one pair of shoes with a 4 inch heal which were perfect. We confidently handed over the credit note expecting no problems. However, 20 minutes later we were still standing there having been asked all sorts of questions, as if we were criminals. I asked what the problem was and was told the computers were down. I said well we have the machine printed credit note from only two hours ago, give us the shoes and let us go on our way as times is precious on a weekend.</p> <p> </p> <p>We decided to leave the store and come back later. 25 mins later we went back and on the phone the girl went yet again and we stood watching her hanging on awaiting an answer.</p> <p> </p> <p>After yet another 15 mins we finally left the store after being made to feel like criminals who'd stolen the credit note. We had to give personal details such as name, phone number, email address...all of which were unnecessasry as I'd paid cash.</p> <p> </p> <p>To sum up, I will never buy from a store like that again and I suggest you think twice to before parting with your hard earned cash!</p>