Sole Palace Co online sneaker sales

I ordered a pair of sneakers online on 15th June 2024, the express delivery time offered is 2 -3 working days. After 5 days I sent a WhatsApp. They responded saying they had high order volume and were experiencing a 48 - 72 hour delay. It is now 16 days later and they do not reply to emails or WhatsApps at all… I am beginning to wonder if it’s a ****!