Don't count on any service when you call on their warranty

I am absolutely flabbergasted by the lack of service from this company. We bought several fans from the company via a third party. One of them shorted out , for what seemed no apparent reason, and stopped working. The third party contacted Solent as their warranty is supposed to cover this. Well we were met with the most impolite service person I have met so far in South Africa . His first action was to blame us for not installing it properly, when in fact it was done when our house was built by a qualified electrician (otherwise we would not have gotten a clearance certificate). Then a whole discussion started on how to get this thing fixed , resulting in us running around town to ask for quotes, none of which 'Mr. Rodger' from Solent liked. In the end he called the repairs services in our town himself and then finally he was satisfied. This has now been going on for over 5 weeks, while it could have been solved weeks ago. We could have sent it back to Solent for repair, or , like good companies do, they could have sent us a replacement and ask us to send the faulty one back. Another example of 'once we have your money we don't care anymore' . Yikes