********* Practices and Poor Communication – Would Not Recommend

My experience with Solo Properties has been extremely disappointing. Throughout our tenancy and exit process, we encountered several issues that demonstrated a lack of transparency, poor communication, and questionable business practices.

1. Unfair Deposit Deductions – Despite thoroughly cleaning the property, including the carpets (which were still wet at the time of the exit inspection), we were later charged for carpet cleaning without being asked for proof beforehand. When questioned, the agency falsely claimed they were "waiting for proof," though this was never communicated to us.

2. Failure to Conduct a Proper Exit Inspection – The exit inspection was conducted without both tenants present, as my partner had to leave early due to work obligations. Issues that were later used to justify deductions were never raised during the inspection, violating the Rental Housing Act’s provisions regarding fair deposit claims.

3. Lack of Accountability and Avoidance – When challenged, the agency either ignored key points, changed their narrative, or failed to address our concerns directly. Even after multiple emails and providing clear evidence, they remained dismissive and unwilling to engage in a fair resolution process.

4. Misleading and Delayed Refund Process – We had to escalate our complaint to the Rental Housing Tribunal to get a portion of our deposit refunded. Instead of handling matters professionally, they attempted to justify delays and deductions with inconsistent explanations.

We do not recommend Solo Properties to anyone looking for a fair and professional rental experience. If you do rent through them, be prepared to document everything meticulously and be aware of your rights as a tenant.