Solomons cycle poor service!!!

Bought a bicycle online for my son on 08 Jan 2026. Item was never send, according to the manager they never received the online funds. I SEND THEM PEOOF OF PAYMENT AND BANK STATEMENTS FROM THE BANK!! Phoned the bank and they confirmed Solomons received the funds!! Phoned them several times,and only empty promises!! Will open a ***** case and file a complaint at ombudsman. They are wasting unnecessary time and effort This is extremely poor service!!