Solomons Cycles
2.5|24 reviews
MM
Mashilo M
1 reviews | Active since Member
19 Apr 2023, 14:56
Solomons Cycles - Woodmead Service Centre
EDIT: 3 stars to 1 star : Same Complaint, I just noticed my rating was at 3 stars.
Following a major service, my rear brakes did not hold as they used. The Workshop Manager Mohammed just told me my brakes are entry-level brakes and that I must just consider changing them, didn't even care to diagnose the problem.
Also, had other issues following my service like the valves not working well. I will not be doing my service here going forward. Very disappointing.
I therefore took the bike to Cycle Lab Fourways - The diagnosis was done and my brake pads were found to be finished and they will be replacing the brake pads
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Replies (53)Solomons Cycles's replyOfficial
20 Apr 2023, 08:15Dear Valued Customer,
As per our original comment.
Thank you for bringing to our attention the issue you experienced with the service provided by our Woodmead Service Manager. We sincerely apologize for any inconvenience caused by this incident and want to assure you that we are taking your complaint seriously.
We are currently investigating the matter to determine what went wrong and why the issue was not diagnosed properly during your service. Please rest assured that we will take appropriate measures to prevent this from happening again in the future.
Once again, we apologize for any frustration or inconvenience caused and thank you for bringing this to our attention. We value your business and hope that we can regain your trust in the future.
Sincerely,
Solomons Cycle Management Team
As per our original comment.
Thank you for bringing to our attention the issue you experienced with the service provided by our Woodmead Service Manager. We sincerely apologize for any inconvenience caused by this incident and want to assure you that we are taking your complaint seriously.
We are currently investigating the matter to determine what went wrong and why the issue was not diagnosed properly during your service. Please rest assured that we will take appropriate measures to prevent this from happening again in the future.
Once again, we apologize for any frustration or inconvenience caused and thank you for bringing this to our attention. We value your business and hope that we can regain your trust in the future.
Sincerely,
Solomons Cycle Management Team
Best regards,
Solomons Cycles's reply20 Apr 2023, 08:15
Official
Dear Valued Customer,
As per our original comment.
Thank you for bringing to our attention the issue you experienced with the service provided by our Woodmead Service Manager. We sincerely apologize for any inconvenience caused by this incident and want to assure you that we are taking your complaint seriously.
We are currently investigating the matter to determine what went wrong and why the issue was not diagnosed properly during your service. Please rest assured that we will take appropriate measures to prevent this from happening again in the future.
Once again, we apologize for any frustration or inconvenience caused and thank you for bringing this to our attention. We value your business and hope that we can regain your trust in the future.
Sincerely,
Solomons Cycle Management Team
As per our original comment.
Thank you for bringing to our attention the issue you experienced with the service provided by our Woodmead Service Manager. We sincerely apologize for any inconvenience caused by this incident and want to assure you that we are taking your complaint seriously.
We are currently investigating the matter to determine what went wrong and why the issue was not diagnosed properly during your service. Please rest assured that we will take appropriate measures to prevent this from happening again in the future.
Once again, we apologize for any frustration or inconvenience caused and thank you for bringing this to our attention. We value your business and hope that we can regain your trust in the future.
Sincerely,
Solomons Cycle Management Team
Best regards,